Experienced External Support Engineer for Content Tooling and Development at blithequark

Unlock Your Potential as an External Support Engineer at blithequark

Are you a tech-savvy individual with a passion for supporting and enhancing content creation tools? Do you have a knack for problem-solving and a keen interest in staying at the forefront of technology? At blithequark, we're on the lookout for talented External Support Engineers to join our dynamic team. As a pivotal member of our crew, you will be the linchpin between our content creation teams and the internal development team, ensuring seamless interaction and tool utilization.

About blithequark and the Role

blithequark is at the cutting edge of content creation and distribution, pushing the boundaries of what's possible in the digital landscape. As an External Support Engineer, you will be instrumental in providing technical support, creating reference materials, and advocating for tool improvements based on feedback from external content teams. Your role will be multifaceted, involving technical troubleshooting, training, and collaboration with various teams to drive efficiency and quality in our content tools and workflows.

Key Responsibilities

• Provide top-notch technical support to external content teams, ensuring they can effectively utilize the tools provided by our internal development team.
• Create comprehensive reference materials and training programs to onboard external teams to our toolset, enhancing their productivity and proficiency.
• Debug and solve issues with tools and workflows, working closely with the tool development team to resolve complex problems and improve tool functionality.
• Escalate intricate or persistent issues to the tool development team and collaborate on tracking these issues in JIRA, ensuring timely resolution.
• Act as a champion for tools and workflow improvements, gathering and relaying suggestions from external teams to the internal development team.
• Partner with other engineers to develop and refine tools and processes, aiming to boost efficiency and quality across the board.
• Lead or guide cross-disciplinary discussions to drive features from conception to completion, exemplifying reliability, accountability, and professionalism.

Essential Skills and Qualifications

To thrive in this role, you should possess:

• The ability to read and understand C# code, with a strong foundation in programming principles.
• Excellent written and verbal communication skills, with the ability to work effectively with external partners and internal teams.
• A positive, adaptable attitude, with the capacity to give and receive constructive feedback.
• Superior organizational skills, with the ability to prioritize and manage multiple requests simultaneously.
• Self-motivation and a proactive approach to problem-solving.

Preferred Background and Experience

While we're open to talented individuals from various backgrounds, the ideal candidate will have:

• A degree in Computer Science or a related field, or equivalent work experience that demonstrates your technical capabilities.
• Experience in supporting live services or tool environments, with a proven track record of resolving technical issues.
• Familiarity with Unity 3D game and tool development, as well as experience with Jira, Confluence, or similar defect tracking software.
• Knowledge of iOS and Android mobile development, with experience in delivering production-level code in a professional setting.
• A minimum of 5 years' experience in a relevant technical role, with a history of contributing to the development and improvement of tools and processes.

Career Growth and Learning Opportunities

At blithequark, we're committed to the growth and development of our team members. As an External Support Engineer, you'll have the opportunity to:

• Expand your technical expertise by working with a wide range of tools and technologies.
• Develop your leadership and communication skills through cross-disciplinary collaborations and training initiatives.
• Stay at the forefront of industry trends and technologies, with access to ongoing training and professional development opportunities.

Work Environment and Culture

blithequark prides itself on a culture that values innovation, teamwork, and professional growth. As a remote-friendly organization, we offer the flexibility to work from anywhere, coupled with the support of a collaborative and dynamic team environment. Our core hours are 10:00 AM to 6:00 PM CST, ensuring there's a window for real-time collaboration and meetings.

Compensation and Benefits

We understand that competitive compensation is key to attracting top talent. The overall market range for this role at blithequark is typically between $150,000 and $325,000, reflecting our commitment to offering salaries that are commensurate with experience and market standards. Beyond salary, we offer a comprehensive benefits package and perks designed to support your well-being and work-life balance.

Join Our Team

If you're a motivated and talented individual looking to make a meaningful impact in the world of content creation and tooling, we want to hear from you. At blithequark, we're not just building a team; we're crafting a community of innovators and problem-solvers. Apply now to embark on a rewarding journey as an External Support Engineer and be part of shaping the future of content creation.

Don't miss this opportunity to grow your career with a pioneering organization. Apply today and take the first step towards an exciting and fulfilling role at blithequark.