**Experienced Full Stack Product Manager – Customer Loyalty (Remote) at blithequark**

Are you a seasoned product management professional with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced, dynamic environments where no two days are ever the same? If so, we invite you to join blithequark as an Experienced Full Stack Product Manager – Customer Loyalty, where you'll play a critical role in shaping the future of our customer loyalty program. **About blithequark** blithequark is a leading innovator in the retail industry, dedicated to providing unparalleled shopping experiences for our customers. With a strong focus on customer satisfaction, efficiency, and sales growth, we're constantly pushing the boundaries of what's possible in product development. As a remote team member, you'll have the flexibility to work from anywhere, while still being part of a collaborative, cross-functional team that's passionate about delivering exceptional results. **Key Responsibilities** As an Experienced Full Stack Product Manager – Customer Loyalty, you'll be responsible for delivering business value through the production of quality products that drive sales, improve efficiency, and enhance customer satisfaction. Your key responsibilities will include: * **40% Strategy & Planning:** + Gain a thorough understanding of customer and associate needs, both existing and potential, to deliver enterprise products that provide an unparalleled shopping experience. + Translate business goals and end-user needs into product strategy, communicating direction and product priorities to the development team, other matrixed teams, and third-party partners. + Identify goals, metrics, and analytics to determine product value, continually making recommendations and refinements to the product backlog based on learnings. + Conduct end-user research to help identify user stories and determine Minimum Viable Product (MVP). + Partner with Finance to understand financial needs and assist in the creation of business plans for new opportunities. + Monitor research and the competitive landscape to recommend the best solutions and ensure that products remain or become best in class. + Evaluate research and market analysis on industry innovations and technology platforms to recommend the best possible solution. * **30% Delivery & Execution:** + Ensure product alignment with company, stakeholder, and end-user priorities to drive sales, improve efficiency, and enhance customer satisfaction. + Document, review, and ensure that all quality and change control standards are met. + Formulate, test, and refine assumptions and hypotheses through user research and testing. + Create, prioritize, and accept user stories, incorporating them into release planning. + Make product decisions that drive value on a daily basis. + Identify pros, cons, issues, obstacles, dependencies, and value associated with features and enhancements. + Participate in standups, iteration planning sessions, product demos, and retrospectives. + Condense complex technical concepts into non-technical language for stakeholders. * **30% People:** + Foster collaboration with team members (Engineering, User Experience Designers, etc.) to drive value and collectively identify and resolve impediments. + Act as a proponent of modern software development practices. + Advocate for the end-user and stakeholder by empathizing with and understanding user needs and becoming the domain expert. + Regularly work with the product team to continuously assess progress, disseminate lessons learned, and understand next steps. + Manage cross-functional team and stakeholder expectations to execute on product strategy, providing education to requestors to determine prioritization based on tangible benefits and/or user experience. + Exhibit active listening, facilitate sessions, and clearly communicate at all levels (Executive Leadership Team, store associates, etc.) and in all formats the product's long-term strategy, which is used to prioritize short-term action. **Direct Manager/Direct Reports** You will typically report to the Product Management Manager or Sr. Manager. **Travel Requirements** Typically requires overnight travel less than 10% of the time. **Physical Requirements** Most of the time is spent sitting in a comfortable position, and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles. **Working Conditions** Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. **Minimum Qualifications** * Must be eighteen years of age or older. * Must be legally permitted to work in the United States. **Preferred Qualifications** * 1-3 years of relevant work experience. * Experience working as a Product Manager in a modern software development-based enterprise environment. * Demonstrated experience with modern software development product management practices and agile methodologies, specifically the extreme programming (XP) principles of paired programming, test-driven development, and continuous deployment. * Experience working in a fast-paced, fluid environment where priorities shift on a regular basis. * Experience communicating with and influencing functional and technical team members at all levels in the organization. * Experience working as part of a collaborative, cross-functional, modern software design and development team. * Experience creating, prioritizing, and accepting user stories. * Experience conducting user research and testing to understand needs. * Experience identifying goals, metrics, and analytics to measure product value. * Experience conducting competitive research and analysis. **Minimum Education** * The knowledge, skills, and abilities typically acquired through the completion of a high school diploma and/or GED. **Preferred Education** * No additional education. **Minimum Years of Work Experience** * 1 **Preferred Years of Work Experience** * No additional years of experience. **Minimum Leadership Experience** * None **Preferred Leadership Experience** * None **Certifications** * None **Competencies** * Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals. * Collaborates: Building partnerships and working collaboratively with others to meet shared objectives. * Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. * Cultivates Innovation: Creating new and better ways for the organization to be successful. * Customer Focus: Building strong customer relationships and delivering customer-centric solutions. * Drives Results: Consistently achieves results, even under tough circumstances. * Interpersonal Savvy: Relating openly and comfortably with diverse groups of people. * Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear. * Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder. * Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics. * Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations. * Empathy: Understands the needs of multiple stakeholders and is responsive in meeting their needs with the most optimal resolution. * Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals. **What We Offer** As a remote team member at blithequark, you'll enjoy a range of benefits, including: * Competitive salary and bonus structure. * Comprehensive health, dental, and vision insurance. * 401(k) matching program. * Flexible work arrangements, including remote work options. * Professional development opportunities, including training and education programs. * Collaborative, dynamic work environment with a passionate team. * Recognition and rewards for outstanding performance. **How to Apply** If you're a motivated, results-driven product management professional with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your resume, cover letter, and any relevant work samples to [insert contact information]. The application window is anticipated to be closed on November 11th, 2024. Apply for this job