Experienced Part-Time Customer Service Advisor – German Speaking for Luxury Beauty and Fashion Brands at Blithequark

Join the Blithequark Team: Deliver Exceptional Customer Experiences in Luxury Beauty and Fashion

Are you passionate about providing top-notch customer service and have a flair for luxury brands? Do you have a strong background in retail, beauty, cosmetics, or fashion? Blithequark is seeking a highly motivated and customer-focused Part-Time Customer Service Advisor to join our team. As a representative of our high-end luxury beauty and fashion brands, you will be the face of our company, delivering outstanding customer experiences across various channels.

About Blithequark

Blithequark is a forward-thinking, fast-growth customer management business that provides outsourced customer service for an array of blue-chip brands. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Our team is dedicated to inspiring customers during their experience with us, and we are looking for individuals who share this passion.

The Role

As a Part-Time Customer Service Advisor at Blithequark, you will be the first point of contact for customer queries, providing exceptional service across telephone, social media, webchat, and email. You will be a brand ambassador for our luxury beauty and fashion brands, ensuring that every customer interaction is personalized, empathetic, and memorable.

Key Responsibilities:

• Provide outstanding customer service across various channels, including telephone, social media, webchat, and email
• Be the first point of contact for customer queries, resolving issues efficiently and effectively
• Act as a brand ambassador for our luxury beauty and fashion brands, promoting our products and values
• Ensure that every customer interaction is personalized, empathetic, and memorable
• Work collaboratively with the customer service team to achieve exceptional customer experiences
• Maintain accurate records of customer interactions and transactions

What We Are Looking For

To succeed in this role, you will need:

Essential Qualifications:

• Experience working for a retailer, preferably in a luxury background
• Experience within the beauty, cosmetics, or fashion industry
• Fluent in German, with a C2 level of English
• Excellent communication skills, both written and verbal
• Strong IT skills, with proficiency in Microsoft Office and ability to learn new software systems
• Flexibility, professionalism, drive, ambition, and willingness to learn
• Great attention to detail and highly organized

Preferred Qualifications:

• Graduated from the Fashion Retail Academy or similar
• Qualifications in communication fields, such as marketing, PR, or advertising
• Make-up artist or qualifications in dermatology or skincare

What We Offer

At Blithequark, we offer a dynamic and supportive work environment that fosters growth and development. As a part-time customer service advisor, you can expect:

Career Growth Opportunities:

• Comprehensive training program to ensure your success in the role
• Ongoing coaching and feedback to help you grow and develop
• Opportunities for career advancement and professional growth

Learning Benefits:

• Access to industry-leading knowledge and best practices
• Regular workshops and training sessions to enhance your skills
• Collaboration with experienced professionals in the customer service industry

Work Environment and Culture:

• Remote work option or office-based in Southend-on-Sea
• Part-time schedule, 20 hours per week, with flexible working hours
• Collaborative and inclusive team environment
• Recognition and rewards for outstanding performance

Compensation and Benefits:

• Competitive hourly rate
• Comprehensive benefits package, including [insert benefits]

How to Apply

If you are a motivated and customer-focused individual with a passion for luxury beauty and fashion brands, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].

Don't miss this chance to join the Blithequark team and deliver exceptional customer experiences in the luxury beauty and fashion industry. Apply now and take the first step towards a rewarding and challenging career!