Experienced Remote Customer Service Representative - MD Medicaid Accounts at Blithequark

Job Summary

Blithequark is seeking highly skilled and compassionate Remote Customer Service Representatives to join our team, focusing on processing MD Medicaid accounts. As a trusted leader in workforce management services, we pride ourselves on delivering strategic solutions to businesses across various industries. Our company culture values partnership, talent, and growth, offering a dynamic work environment that supports professional development. If you're passionate about providing exceptional customer service and have experience in a call center setting, we encourage you to apply for this exciting opportunity.

About Blithequark

With over 30 years of experience, Blithequark has established itself as a reputable provider of workforce management services. Our team of recruiting professionals excels at matching candidates with the right clients and positions, offering a range of opportunities across multiple industries. As a privately-owned business with headquarters in Irving, Texas, we operate in over 40 states and support various U.S. locations, as well as some international sites. Our commitment to equal opportunity employment ensures that all qualified applicants receive consideration for employment, regardless of their background.

Key Responsibilities

• Provide exceptional customer service to individuals, families, small group employees, and brokers seeking information, enrollment assistance, and other services related to MD Medicaid accounts.
• Utilize the State's eligibility and enrollment portal and Customer Relationship Management (CRM) software to perform tasks and duties for customers.
• Assist individuals regarding eligibility and enrollment for Medicaid, and services applications and enrollments for Qualified Health Plans on the Exchange.
• Work effectively in a fast-paced, deadline-oriented environment, executing multiple complex tasks simultaneously.
• Develop strong organizational, interpersonal, written, and verbal communication skills to ensure high-quality service delivery.
• Collaborate with colleagues to achieve shared goals and objectives, fostering a positive and supportive team environment.

Requirements and Qualifications

Essential Qualifications:

• High school diploma, GED, or equivalent certification required; other combinations of education and experience will be considered.
• Background in healthcare, human services, or customer service.
• Recent call center experience required, preferably in a similar industry.
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse populations.
• Proficient in data entry and call center operations, with experience working with CRM software.

Preferred Qualifications:

• Experience working with culturally and linguistically diverse and disadvantaged populations.
• Familiarity with MD Medicaid accounts and eligibility requirements.
• Previous experience in a remote work setting, with self-motivation and discipline.

Technical Requirements

To ensure a seamless work experience, the following technical requirements must be met:

• Device Requirements:
  • Desktop or laptop with Intel Core i5 processor or higher, with 8GB of memory.
  • Minimum of 256GB hard drive.
  • Windows 10 or 11 operating system.
  • Minimum of 1 USB Gen 2 or newer port (wired headset).
  • 1 RJ-45 connection for a wired connection to the internet router.
  • Wired headset and microphone with a USB Gen2 or newer connection.
  • Video camera capability, necessary for training.
• Internet Connection Requirements:
  • Wired internet connection from computer to router or modem.
  • Download speed: 100 MBPS minimum.
  • Upload speed: 10 MBPS minimum.
• Smartphone Requirements:
  • Android or Apple smartphone with working camera and capability of installing applications necessary for daily system login.

Application Process

To apply for this opportunity, please follow these steps:

1. Complete the ISP Speed Test using the computer you will be working on: https://speed.cloudflare.com/
2. Email a screenshot of your computer processor specs (ensure it meets the requirements).
3. Respond to the email with the type of smartphone you will be using (Apple Device or Android).
4. Send a photo of the headset you will be using for work.
5. Provide your PC's available storage amount.
6. Compile all the screenshots and information into one email and send it to the designated email address for immediate review.

Work Schedule and Benefits

As a Remote Customer Service Representative at Blithequark, you can expect:

• 100% remote work arrangement, with the flexibility to work from home.
• Competitive hourly rate of $16.63.
• Monday to Friday schedule, between 9:30 am and 6:00 pm EST, with two 15-minute breaks and a 30-minute lunch.
• Comprehensive training program, with a schedule between 9:30 am and 6:00 pm EST, Monday to Friday, for 7 weeks.
• Opportunities for professional growth and development in a dynamic work environment.

Why Join Blithequark?

At Blithequark, we value our employees and offer a range of benefits, including:

• Competitive compensation and benefits package.
• Opportunities for career advancement and professional growth.
• Dynamic and supportive work environment.
• Flexible work arrangements, including remote work options.
• Recognition and rewards for outstanding performance.

Conclusion

If you're passionate about delivering exceptional customer service and have the required skills and experience, we encourage you to apply for this exciting opportunity at Blithequark. As a Remote Customer Service Representative, you will play a critical role in providing information and assistance to individuals and families seeking MD Medicaid accounts. Join our team today and start your career journey with Blithequark!