Experienced Bilingual Customer Service Representative - Member Support and Healthcare Benefits Guidance at Blithequark | Remote US Opportunity

Join the Mission to Transform Healthcare with Blithequark

Blithequark is revolutionizing the healthcare economy by making high-quality, affordable care accessible to all. Our innovative approach helps employers restructure their healthcare benefits, providing clear incentives and data-driven insights that guide employees to better, more cost-effective healthcare providers. This not only leads to improved health outcomes for patients but also rewards doctors for delivering excellent care. Backed by top-tier venture capital firms and growing rapidly, we're now expanding our team with a unique opportunity for a bilingual customer service professional.

About the Role: Bilingual Customer Service Representative

We're seeking a passionate and proactive Bilingual Contract Customer Service Representative to join our member services team. As the voice of Blithequark, you will engage with our members via live chat and email, helping them navigate our healthcare program, understand their benefits, and find the right healthcare providers for their needs. This role is perfect for someone who is dedicated to delivering exceptional service, is fluent in both English and Spanish, and thrives in a fast-paced, dynamic environment.

Key Responsibilities:

• Provide outstanding support to Blithequark members through live chat and email, offering guidance on how to utilize their healthcare benefits effectively and find suitable providers.
• Follow best practices for handling member inquiries, and suggest improvements to our processes as you identify opportunities for enhancement.
• Manage your workload efficiently using our platform and tools, including Zendesk and G Suite, to ensure seamless service delivery.
• Triaging and escalating complex or urgent member care needs to ensure timely resolution.
• Maintain a detailed understanding of employer health benefits and insurance to provide accurate information and support.
• Relay member feedback to leadership teams to contribute to the continuous improvement of Blithequark's solutions.

Requirements and Qualifications:

To succeed in this role, you should possess:

• Verbal and written fluency in both Spanish and English.
• A passion for helping others, with the ability to think creatively and empathetically.
• Experience in a customer-facing environment, with a proven track record of staying calm under pressure.
• Excellent written and verbal communication skills.
• A high level of process-orientation, digital organization, and resourcefulness.
• A desire to work in a rapidly evolving startup environment and adapt to some ambiguity.
• Alignment with Blithequark's mission to improve the healthcare system.
• Enthusiasm for a role that offers room for growth and professional development.
• A quiet, distraction-free work environment with a reliable internet connection (hardwiring capability preferred).
• A bachelor's degree is preferred but not required.

What We Offer:

Compensation and Benefits:

We offer a competitive salary range of $17-19.50 per hour, with individual compensation depending on qualifications, skills, and applicable laws. Our benefits package is designed to support your well-being and professional growth.

Career Growth and Learning:

At Blithequark, we're committed to the growth and development of our team members. You'll have opportunities to learn about our product, operations, and the healthcare industry, as well as develop your skills in customer service and support.

Work Environment and Culture:

We pride ourselves on a culture that values diversity, equity, and inclusion. Our remote work environment allows for flexibility and work-life balance, and we're committed to providing accommodations for qualified individuals with disabilities.

Equal Employment Opportunity:

Blithequark is an Equal Employment Opportunity employer and welcomes applications from diverse candidates. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or other protected characteristics.

How to Apply:

If you're passionate about making a difference in healthcare and delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our official channels.

Important Note:

To ensure fairness and streamline our process, we kindly request that you refrain from sending additional emails regarding your application status within the initial 5 days of applying. This allows us to review your application promptly and efficiently.

Protecting Against Job Scams:

We're committed to protecting our candidates from job scams. Our recruiters exclusively use blithequark.com email addresses, and we do not post open roles on Indeed, conduct interviews via text or instant message, or ask candidates to download software or provide sensitive information. If you suspect job fraud, please report it to law enforcement and our candidate protection team.

Join our mission to transform healthcare and make a difference in the lives of our members. Apply now to become a part of the Blithequark team!