Experienced Part-Time Virtual Customer Representative – Providing Exceptional Service to Customers Across the USA at Blithequark

About Blithequark

At Blithequark, we're dedicated to revolutionizing the way we approach employee and customer care. Our mission is to provide flexible work arrangements that cater to the diverse needs of our team members, while ensuring that our customers receive the best possible support. We're a leading provider of wireless services and cellphones, primarily serving customers aged 50 and above. With a strong commitment to exceptional customer service, we've earned numerous accolades, including being ranked #1 in Customer Service among Value MVNOs by J.D. Power 17 times in a row.

Job Summary

We're seeking a highly skilled and motivated Part-Time Virtual Customer Representative to join our team. As a Customer Champion, you'll be the face of Blithequark, providing top-notch service to our customers across the USA. This is a unique opportunity to work from the comfort of your own home, with a flexible schedule that allows you to balance your work and personal life. If you're passionate about delivering exceptional customer experiences and have a knack for technology, we want to hear from you!

Key Responsibilities

• Customer Champion: Respond to customer inquiries, resolve issues, and provide product information via phone. Ensure that every customer interaction is positive, informative, and memorable.
• Technology Troubleshooter: Assist customers with technical issues related to their cellphones, billing, and general questions. Provide clear explanations, step-by-step guidance, and effective solutions to customer problems.
• Highly Organized and Motivated: Work independently from home, maintaining a quiet and distraction-free environment. Manage your time effectively, prioritize tasks, and meet productivity targets.
• Team Player: Collaborate with colleagues, share knowledge, and contribute to a positive team culture. Participate in team-building activities, celebrate successes, and provide support to peers.

What We Offer

Flexibility and Work-Life Balance

• Part-time Scheduling: Choose from a range of part-time schedules that fit your lifestyle, including morning, evening, and weekend shifts.
• Competitive Wage: Earn $16/hour, with opportunities to earn shift differentials for evening and weekend hours worked.
• Save on Gas and Lunches: Work from home and reduce your daily expenses on transportation and meals.

Career Growth and Development

• Career Advancement: Take charge of your career at Blithequark and have the freedom to self-promote by meeting and maintaining your metrics.
• Paid Training: Complete a comprehensive 5-week training program, fully paid by Blithequark, to equip you with the skills and knowledge needed to succeed.
• Opportunities for Growth: Explore various roles within the company, develop new skills, and expand your expertise.

Benefits and Perks

• Comprehensive Benefits Package: Enjoy a range of benefits, including [insert benefits, e.g., health insurance, retirement plan, paid time off].
• Employee Recognition: Be part of a company that values and recognizes its employees' contributions and achievements.
• Dynamic Work Environment: Collaborate with a diverse team, participate in team-building activities, and enjoy a positive work culture.

Requirements and Qualifications

Essential Qualifications

• High School Diploma or Equivalent: A high school diploma or equivalent is required.
• Customer Service Experience: At least 6 months of customer service experience, preferably in a remote or call center environment.
• Basic Computer Skills: Proficiency in general typing, use of common software applications, and ability to navigate the internet.

Preferred Qualifications

• Remote Customer Service Experience: Previous experience working in a remote customer service environment.
• Technical Skills: Familiarity with cellular phones, billing, and technical troubleshooting.

Work-from-Home Requirements

• Internet Connection: A reliable internet connection with an upload speed of at least 20 MBPS and a download speed of 100 MBPS.
• Distraction-Free Workplace: A quiet, dedicated workspace in your home, free from distractions and interruptions.
• Location: Reside within 50 miles of our Louisville contact center.

How to Apply

If you're passionate about delivering exceptional customer experiences, have a knack for technology, and are looking for a flexible and rewarding career, we encourage you to apply for this exciting opportunity at Blithequark. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

At Blithequark, we're committed to creating a diverse and inclusive work environment that values and respects all employees. We welcome applications from qualified candidates of all backgrounds and perspectives.

Pre-employment background check and drug screen are required.