**Experienced Online Customer Service Specialist – Automotive Industry Expert**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two interactions are ever the same? If so, we invite you to join the dynamic team at blithequark as an Online Customer Service Specialist. As a key member of our sales team, you will be responsible for providing top-notch support to our customers through various online channels, including the internet, email, social media, text, chat, and phone. **About blithequark** At blithequark, we pride ourselves on being a leader in the automotive industry, committed to providing an unparalleled customer experience. Our team of dedicated professionals is passionate about delivering exceptional service, and we're looking for like-minded individuals to join our family. As an Online Customer Service Specialist, you will play a vital role in helping us achieve our mission of exceeding customer expectations and building long-lasting relationships. **Key Responsibilities** As an Online Customer Service Specialist, your primary responsibilities will include: * Handling all incoming internet, email, social media, text, chat, and phone inquiries in a prompt, professional, and well-spoken manner * Assisting customers in selecting the right vehicle for their needs, taking into account their preferences and requirements * Conceptualizing and understanding the psychology of internet customers to set appointments for vehicle demonstrations * Directing customers to product information resources, including those available on the internet * Checking email frequently and responding to inquiries immediately * Delivering inquiries/messages intended for other sales personnel and departments promptly * Collaborating with Sales and Management staff to ensure customer satisfaction throughout the dealership experience **Essential Qualifications** To succeed in this role, you will need to possess: * Excellent verbal and written communication skills, with the ability to communicate effectively with customers and colleagues * Availability to work Monday through Sunday, with flexible hours ranging from 8:30am to 7pm (or variations during open business hours) * Strong attendance record, with the ability to adhere to attendance guidelines * Proficiency in Microsoft Word, Excel, and Outlook * Time management, prioritization, and multi-tasking skills, with the ability to handle multiple tasks simultaneously * Self-motivation and goal-oriented mindset, with a focus on meeting sales quotas and closing percentages * Ability to pass pre-employment testing, including background checks, MVR, drug test, credit report, and valid driver's license **Preferred Qualifications** While not essential, the following qualifications would be highly desirable: * Previous experience in customer service, sales, or a related field * Knowledge of the automotive industry and its products * Familiarity with CRM software and other sales tools * Strong problem-solving and conflict resolution skills * Ability to work in a fast-paced environment with multiple priorities **Skills and Competencies** To excel in this role, you will need to possess a range of skills and competencies, including: * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work independently and as part of a team * Strong time management and organizational skills * Proficiency in Microsoft Office and other sales tools * Ability to adapt to changing priorities and deadlines * Strong customer service skills, with a focus on delivering exceptional experiences **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to helping our employees grow and develop their careers. As an Online Customer Service Specialist, you will have access to a range of training and development opportunities, including: * Ongoing training and coaching to enhance your skills and knowledge * Opportunities for career advancement and professional growth * Access to industry-leading sales tools and technology * Collaborative and supportive work environment **Work Environment and Company Culture** Our dealership is a dynamic and fast-paced environment, with a strong focus on customer satisfaction and employee engagement. As an Online Customer Service Specialist, you will be part of a close-knit team that is passionate about delivering exceptional service. We offer a range of benefits and perks, including: * Competitive salary and commission structure * Comprehensive benefits package, including health insurance and retirement plan * Paid time off and holidays * Opportunities for professional growth and development * Collaborative and supportive work environment **Compensation, Perks, and Benefits** We offer a competitive salary and commission structure, as well as a range of benefits and perks, including: * Competitive salary and commission structure * Comprehensive benefits package, including health insurance and retirement plan * Paid time off and holidays * Opportunities for professional growth and development * Collaborative and supportive work environment **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for the Online Customer Service Specialist role at blithequark. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job