Experienced Call Center and Customer Service Representative - 100% Remote Opportunity with blithequark

Join blithequark, a Leader in Process Services to Government Health and Human Services Agencies

blithequark is seeking a highly skilled and accomplished Call Center/Customer Service Representative to join our team on a 100% remote basis. As a major process services provider to Government Health and Human services agencies in the US, we are committed to delivering exceptional customer experiences and support. If you are a motivated and customer-focused professional looking for a challenging and rewarding role, we encourage you to apply.

About blithequark and the Industry

blithequark is a US Fortune 1,000 company that has established itself as a leader in providing process services to Government Health and Human services agencies. Our mission is to deliver high-quality services that meet the evolving needs of our clients and the communities they serve. As a Call Center/Customer Service Representative at blithequark, you will play a critical role in ensuring that our customers receive the support and information they need in a timely and effective manner.

Key Responsibilities

• Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web-based portal regarding information on programs and services
• Record customer interactions and transactions, documenting details of inquiries, complaints, comments, and actions taken
• Follow standard operating procedures to ensure consistency and accuracy in customer interactions
• Address customer inquiries and resolve problems to ensure that appropriate changes are made
• Refer unresolved customer grievances to designated departments for further investigation
• Communicate with supervisor regarding any potential needs or concerns
• Perform data entry accurately and efficiently
• Perform other duties as assigned by management

Essential Qualifications

To be successful in this role, you will need to meet the following essential qualifications:

• High school diploma or GED required; Associate degree is preferred
• Ability to maintain confidentiality and security of all information
• Ability to comply with current and updated policies and procedures
• Excellent organizational, interpersonal, written, and verbal communication skills
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Proficient in the use of Microsoft Office products
• Ability to remain in a stationary position for an extended period
• 1 year of experience in a call center or customer service environment

Preferred Qualifications

While not required, the following qualifications are preferred:

• Previous experience working with government health and human services agencies
• Knowledge of industry-specific terminology and processes
• Experience with IVR and web-based customer portals

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Customer Service Skills: Ability to provide exceptional customer service, respond to customer inquiries, and resolve problems in a timely and effective manner
• Communication Skills: Excellent written and verbal communication skills, with the ability to communicate clearly and effectively with diverse populations
• Organizational Skills: Ability to prioritize tasks, manage multiple projects simultaneously, and maintain accurate records
• Technical Skills: Proficient in the use of Microsoft Office products and other software applications as required
• Analytical Skills: Ability to analyze customer interactions, identify trends, and provide insights to improve customer service

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to supporting the career growth and development of our employees. As a Call Center/Customer Service Representative, you will have opportunities to:

• Develop your customer service and communication skills
• Gain experience working with government health and human services agencies
• Enhance your technical skills through training and development programs
• Advance to leadership roles or specialized positions within the company

Work Environment and Company Culture

As a 100% remote employee, you will have the flexibility to work from anywhere in CA, TX, or AZ. Our company culture is built on a foundation of:

• Customer Focus: We are committed to delivering exceptional customer experiences and support
• Collaboration: We work together as a team to achieve our goals and objectives
• Innovation: We encourage innovation and creativity in our work
• Diversity and Inclusion: We value diversity and promote an inclusive work environment

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• $16/hour on W2
• 401(k) plan
• Dental, health, and vision insurance
• Work from home flexibility
• Opportunities for career growth and development

Conclusion

If you are a motivated and customer-focused professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity with blithequark. As a Call Center/Customer Service Representative, you will play a critical role in delivering exceptional customer experiences and support to our clients. Join our team today and take the first step towards a fulfilling and successful career.