Experienced Remote Contact Center Chat Representative - Delivering Exceptional Member Service at blithequark

Join the blithequark Team: Revolutionizing Member Experience through Innovative Customer Service

At blithequark, we're committed to providing top-notch financial services to individuals and families, fostering a culture that values faith, diversity, and inclusivity. As the largest state-chartered credit union in Louisiana, we've grown significantly since our inception in 1956, now serving over 68,000 members nationwide. We're on the lookout for talented individuals who share our Core Values and are passionate about making a positive impact.

About the Role: Remote Contact Center Chat Representative

As a Remote Contact Center Chat Representative at blithequark, you'll be the frontline representative for our members, addressing their needs through various channels, including chat, messaging, email, and phone. You'll be a one-stop shop for resolving a range of topics, from debit card issues to deposit account management. Your excellent grammar and writing skills, combined with a sales-oriented mindset, will enable you to provide exceptional service while cross-selling blithequark's products and services.

A Day in the Life: Key Responsibilities

• Efficiently and effectively respond to member inquiries, resolving problems and assisting with transactions and lending inquiries through digital channels.
• Provide support to ensure online membership applications are completed and submitted in a timely manner.
• Engage with members on financial matters through multiple remote technology secured/unsecured access channels, showcasing your expertise in blithequark's online products and services.
• Maintain a strong working knowledge of blithequark's products and services, including Online Banking, Bill Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat, and Text Support.
• Act as a subject matter expert, providing resolution on various topics and opening and closing deposit accounts of all types.

Essential Skills and Qualifications

To excel in this role, you'll need:

• A High School Diploma or equivalent.
• At least 1 year of experience in a customer service position, preferably in a financial services environment.
• Excellent oral, written, and telephone communication skills, with the ability to articulate complex information in a clear and concise manner.
• Strong problem-solving and member service skills, with a customer-centric approach.
• Working knowledge of Microsoft Office products, especially Word, Excel, and PPT.
• Ability to meet the requirements for blithequark's Telecommuting Program, including a dedicated workspace, secure and strong internet connection, and a distraction-free environment.

Preferred Qualifications

While not mandatory, the following qualifications will give you a competitive edge:

• Experience in a sales environment, with a proven track record of cross-selling and upselling.
• Familiarity with financial services products and services, particularly those related to online banking and mobile banking.
• Previous experience working in a remote or telecommuting environment.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to the growth and development of our employees. As a Remote Contact Center Chat Representative, you'll have access to:

• Comprehensive training programs, including on-site training at our Corporate Campus.
• Ongoing support and coaching to ensure your success in the role.
• Opportunities for career advancement and professional growth within the organization.

Work Environment and Company Culture

blithequark is dedicated to creating a safe and inclusive work environment that values diversity and promotes a culture of faith. As a remote worker, you'll enjoy:

• Flexible work arrangements, with a standard Monday-Friday schedule.
• A dynamic and supportive team environment, despite being remote.
• Opportunities to connect with colleagues and leadership through virtual events and training sessions.

Compensation, Perks, and Benefits

As a full-time employee at blithequark, you'll enjoy a comprehensive benefits package, including:

• Medical, Dental, and Vision Insurance with generous employer premium contributions.
• Health Savings Account with employer contributions for eligible employees.
• Employer-Paid Group Life Insurance and Voluntary Dependent Life Insurance.
• Retiree insurance for eligible employees.
• Paid Vacation & Sick Leave, with 15 Paid Holidays, including a Cultural Floating Holiday.
• 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%.
• Paid Time Off to volunteer with approved non-profits and charities.
• Tuition Reimbursement Program.

Join the blithequark Team: Make a Difference in the Lives of Our Members

If you're passionate about delivering exceptional customer service, have excellent communication skills, and are comfortable in a sales environment, we want to hear from you! Apply now to join the blithequark team and become part of a dynamic organization that's committed to making a positive impact in the lives of our members.

blithequark is an Equal Opportunity Employer and a drug-free workplace. All locations are tobacco-free facilities. We look forward to welcoming you to our team!