Customer Service Representative - Empowering Better Health Outcomes Remotely at blithequark

Join blithequark, Where Technology Meets Healthcare Innovation

blithequark is revolutionizing the healthcare industry through its cutting-edge technology, comprehensive services, and clinical expertise. As a vital partner for health solutions in the public sector, we are dedicated to innovating health solutions that deliver maximum value and impact. Our mission is built on the foundation of empowering better health outcomes, and we invite you to be a part of this journey.

About Us

At blithequark, we believe in the power of innovation and the importance of taking ownership of one's work. Our rallying cry, "Lead the Way," is an open invitation to embrace our mission, engage in problem-solving, and take charge of your career. We offer unparalleled opportunities for growth and development, making it an exciting time to join our team of passionate individuals.

Customer Service Representative (Remote)

We are seeking a dedicated and customer-focused Customer Service Representative to join our growing team. As a key member of our customer service team, you will play a crucial role in supporting the Medicare Appeal process by providing exceptional service to our customers. This is a remote position, offering you the flexibility to work from anywhere.

Job Summary

The Customer Service Representative is responsible for answering incoming telephone calls, resolving customer questions, complaints, and requests in accordance with internal policies and procedures. You will utilize your knowledge of our organization's services to meet productivity and quality standards, ensuring that our customers receive the best possible experience.

Key Responsibilities

• Develop and maintain a working knowledge of internal policies, procedures, and services to effectively address customer inquiries.
• Utilize automated systems to log and retrieve information, and perform accurate and timely data entry of electronic faxes.
• Respond to customer inquiries via telephone, email, fax, or mail, and communicate responses within required turnaround times.
• Investigate and resolve customer complaints and issues, escalating difficult situations to the appropriate party as needed.
• Meet or exceed standards for call volume and service level per department guidelines.
• Serve as a liaison between Review Supervisors and external providers, maintaining logs and documents related to incoming and outgoing calls.

Requirements

To be successful in this role, you will need:

• A High School diploma or equivalent.
• 2+ years of customer service experience in a call center environment, preferably in the healthcare industry.
• Excellent communication skills, with the ability to effectively interact with team members and external customers.
• The ability to research and resolve issues related to Medicaid program and service eligibility.
• Bilingual skills (Spanish/English) are required.

Preferred Qualifications and Experience

While not mandatory, the following qualifications and experience are highly preferred:

• Previous experience in a medical office or other medical setting.
• Knowledge of eligibility verification, including Medicaid eligibility and program requirements.
• Familiarity with CPT and HCPCS codes.
• Proficiency in Microsoft Office Suite and other Microsoft programs.

What We Offer

At blithequark, we are committed to providing our employees with a comprehensive rewards package that includes:

• Meaningful work that genuinely improves people's lives across the country.
• A supportive work environment that encourages growth and development.
• Comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, and corporate discounts.
• A competitive compensation package, with a pay range of $15.85 - $18.20 for this position.

Why Join blithequark?

By joining blithequark, you will become part of a team of experienced and caring leaders, clinicians, and industry professionals who are dedicated to redefining expectations for the healthcare industry. You will have the opportunity to work on projects that make a real difference in people's lives, and you will be supported by a company that cares about your well-being and success.

Career Growth Opportunities

At blithequark, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development programs, as well as opportunities for advancement within the company. As a Customer Service Representative, you will have the opportunity to develop your skills and expertise, and to take on new challenges as you progress in your career.

Our Company Culture

At blithequark, we pride ourselves on our inclusive and supportive company culture. We believe in fostering a work environment that is collaborative, innovative, and respectful. Our employees are our greatest asset, and we are committed to providing them with the tools and resources they need to succeed.

Equal Opportunities

blithequark is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, and we are committed to providing equal opportunities for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other status protected by applicable law.

Join Our Team

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at blithequark, you will play a critical role in supporting our customers and driving our mission to empower better health outcomes.

Thank you for considering blithequark as your next career step. We look forward to receiving your application.

Note: Due to the high volume of applications, only those selected for an interview will be contacted.