Learning and Development Associate

Description: • Support and execute on the training and onboarding plans and solutions for the rapidly growing national Admissions team at Charlie Health, ensuring timely, thorough, and consistent onboarding • Lead engaging, high-impact virtual training sessions for new hires across the Care Delivery Department, including Admissions, Care Experience, and Clinical Admissions • Design, implement, and continuously refine asynchronous onboarding materials (e.g., e-learning modules, job aids, knowledge bases) • Strategically evaluate and improve onboarding programs through data analysis, stakeholder feedback, and collaboration with cross-functional teams • Partner with leadership and subject matter experts to ensure onboarding content reflects current best practices and departmental priorities • Maintain and enhance onboarding documentation, including training manuals and internal resources • Identify skill gaps and contribute to ongoing training programs for existing team members • Act as a Salesforce super user, providing training, support, and consultation for new and tenured teammates • Report to and work closely with the Senior Director of Admissions and Admissions Manager team; collaborate with cross-functional leaders to ensure strategies support business and mission • Contribute to development of a high-performing, mission-aligned team capable of rapidly and effectively connecting clients to care Requirements: • 2+ years of experience in Learning & Development, training, or enablement—preferably supporting sales, customer-facing, or fast-paced operational teams • Proven ability to design and deliver engaging live and asynchronous training experiences, including slide decks, e-learning modules, and job aids • Strong facilitation skills with comfort leading virtual training sessions and workshops for diverse learner audiences • Prior experience in behavioral health, healthcare, or a mission-driven organization is a plus • Highly proficient in Salesforce, Zoom, and Google Workspace (Slides, Docs, Sheets); LMS experience is strongly preferred • Bachelor's degree in a related field (e.g., Education, Organizational Development, Communications) preferred • Excellent interpersonal and relationship-building skills with the ability to collaborate cross-functionally and influence without authority • Native-equivalent fluency in English and authorization to work in the United States • Exceptional project management, organization, and time management skills, with the ability to prioritize and execute in a fast-moving environment Benefits: • Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here: https://www.charliehealth.com/careers/corporate • Target performance-based bonus (target total cash compensation range including potential bonus $62,000–$77,000 per year) • Potential stock options and other Charlie Health-sponsored benefits • Remote work (position listed as Remote, United States) Apply tot his job Apply To this Job