Experienced Full Stack Customer Service Representative – Night and Weekend Shifts, Providing Exceptional Experiences for VIP Customers in Live Events and Entertainment at Blithequark

Join the Award-Winning Team at Blithequark

Blithequark has been voted the best Customer Service team two years in a row by Newsweek, and we're looking for a talented and enthusiastic Customer Service Representative to join our Expedited Resolutions Team. As a key player in our organization, you will have the opportunity to engage with hundreds of customers and sellers, providing exceptional experiences from the point of purchase until they enter the gates of their favorite live events. If you're passionate about delivering outstanding customer service, sharing your technical expertise, and handling multiple tasks effectively, we want to hear from you!

About Blithequark and the Live Events Industry

Blithequark operates in the exciting live events and entertainment industry, connecting fans to the events that excite them. Our company prides itself on creating exceptional experiences, and we're committed to delivering the best possible service to our customers. As a Customer Service Representative at Blithequark, you will be an integral part of our team, working to resolve customer inquiries and issues with empathy, confidence, and professionalism.

Key Responsibilities

• Serve as the primary point of contact for high-level customer inquiries via phone, chat, and email, providing exceptional customer experiences with tone, empathy, confidence, and attention to detail.
• Develop and present solutions to customer issues efficiently and effectively, utilizing technical expertise and knowledge of company processes and policies.
• Update internal order notes and ensure proper procedures are followed during all customer and seller interactions.
• Maintain thorough knowledge of company values, processes, and policies to ensure accurate information is exchanged, and orders are replaced, refunded, or credited as needed.
• Utilize empathy and professionalism in every interaction to deliver a best-in-class customer experience.

Role Expectations and Progression

As a Customer Service Representative at Blithequark, you will have a clear understanding of your role expectations and progression within the first 30, 90, and 180 days.

30 Days In:

• Complete new hire orientation, gaining the resources needed to be successful.
• Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our fans and sellers.
• Acclimate to team and company norms, business objectives, and Blithequark's values.
• Understand the flow of buyer orders and entry-level call inquiries.
• Become familiar with company policies and processes.
• Navigate and resolve non-complex calls.
• Complete training with a complete understanding of how this role plays an important part in lowering customer anxiety.

90 Days In:

• Contribute to approaches, methods, and technologies to support overall business goals, drive team efficiencies, and reduce customer anxiety.
• Maintain, harvest, and aid internal and external relationships to achieve progress and advance objectives.
• Exhibit deep understanding and application of industry and company processes, including replacing ticket inventory and navigating escalated contacts.

180 Days In:

• Apply methods to execute individual tasks that positively impact the team.
• Play an active role in continued learning to advance skill sets necessary for team goals.
• Be competent in industry nuances and company policies.
• Manage highly complex, escalated, and high-value contacts without guidance.
• Be ingrained as a key player of the team who runs autonomously throughout day-to-day responsibilities.

What You'll Bring

To be successful as a Customer Service Representative at Blithequark, you'll need:

• Work experience in customer service in a retail or service-related industry.
• Computer proficiency, including the ability to maintain 50+ WPM typing speed and efficiently operate basic PC/web browser functionality.
• Excellent empathy, confidence, and patience.
• Written communication skills with an aptitude for grammar and spelling accuracy.
• The ability to multitask in a fast-paced environment.
• Self-reliance and the ability to work with minimum supervision.
• Research skills to troubleshoot customer issues.
• A willingness to be flexible in work hours where needed.
• A genuine interest in live events, sports, and entertainment.

Work Schedule and Benefits

At Blithequark, we offer a competitive work schedule and benefits package, including:

• A hybrid work model, with 3 days in the office and 2 days at home.
• A schedule of Thurs/Fri, Sun/Mon, or Sun/Wed off, with hours from 3:30 pm - 12:00 am.
• A base salary of $40,000 with overtime eligibility.
• Bi-annual bonuses and an annual equity grant.
• Flexible PTO, Mental Health Days, Floating Holidays, and Wellness programs.
• 401K matching.
• The opportunity to see your favorite live events and performers on us!

Why Join Blithequark?

At Blithequark, we're committed to creating exceptional experiences for our customers and providing a supportive and dynamic work environment for our team members. By joining our team, you'll have the opportunity to:

• Work with a best-in-class team and contribute to the success of our organization.
• Develop your skills and advance your career in a fast-paced and exciting industry.
• Enjoy a competitive salary and benefits package.
• Be part of a company that prioritizes customer satisfaction and employee well-being.

Apply Now!

If you're passionate about delivering exceptional customer service and want to join a dynamic and award-winning team, apply now to become a Customer Service Representative at Blithequark!