Experienced Full Stack Remote Healthcare Billing and Customer Service Representative – Patient Engagement and Resolution

Join the blithequark Team: Where Compassion Meets Innovation in Healthcare

blithequark is a pioneering Customer Service Contact Center dedicated to supporting patient billing and customer service needs for healthcare clients. We're on a mission to revolutionize healthcare by providing empathetic, personalized, and efficient services that make a meaningful difference in people's lives. Our company is built on the principles of integrity, passion, and respect, and we're looking for talented individuals who share these values.

About Our Culture and Values

At blithequark, we pride ourselves on being a family-owned business where every team member is valued and appreciated. We're an award-winning workplace, recognized as one of the "Top 10 Best Places to Work" in our industry from 2019 to 2023. With over 20 years of consistent growth, we've established ourselves as a leader in the field, with a strong commitment to our clients and employees. Here are some key highlights of our culture:

• Family-oriented environment: We believe in fostering a sense of community and belonging among our team members.
• Award-winning workplace: We've been recognized for our excellence in employee satisfaction and engagement.
• Opportunities for growth: We promote from within and offer training and development programs to help you advance your career.
• Competitive pay and benefits: We offer a comprehensive compensation package, including performance bonuses and incentives.

Job Summary

We're seeking compassionate and talented Remote Healthcare Billing and Customer Service Representatives to join our team. As a key member of our organization, you'll work as an extended business office representative on behalf of our clients, helping patients and their families understand their medical bills, answer questions, and resolve account balances. If you're looking for a stable and fulfilling career with a company that values customer service and employee contributions, we want to hear from you!

Key Responsibilities:

• Patient Engagement: Use empathy and excellent communication skills to help patients and their families understand complex medical bills and provide options for resolution.
• Customer Service: Provide outstanding service and collaborate with patients to create affordable payment plans and process payments.
• Documentation and Organization: Accurately document all calls and follow-ups in our software systems, demonstrating computer proficiency and attention to detail.
• Team Collaboration: Support fellow team members with consistent attendance, excellent work ethic, and a caring team focus.
• Continuous Improvement: Participate in ongoing training and coaching to enhance your skills and performance.

Requirements and Qualifications:

To succeed in this role, you'll need:

• Essential Qualifications:
  • High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
  • 1-2 years of experience in customer service, healthcare, or a related field.
  • Excellent verbal and written communication skills, with ability to empathize with patients and families.
  • Computer proficiency and experience with software systems.
• Preferred Qualifications:
  • Prior experience in healthcare billing or medical terminology.
  • Certification in customer service or a related field.
  • Experience working in a remote or home-based environment.

What We Offer:

At blithequark, we're committed to providing a comprehensive compensation package and benefits that support your well-being and career growth. Here are some highlights:

• Competitive Pay: Base annual pay ranging from $37,440 to $43,680, based on prior experience.
• Performance Bonuses: Monthly bonuses ranging from $100 to $400, plus additional incentives for outstanding performance.
• Benefits:
  • 401(k) and 401(k) matching
  • Dental, health, and vision insurance
  • Employee assistance program
  • Flexible spending account
  • Life insurance
  • Paid time off
• Work-Life Balance: Flexible work arrangements, including remote work options and modified in-office work schedules.

Career Growth and Learning Opportunities:

At blithequark, we're committed to helping you grow your career and develop new skills. Here are some opportunities:

• Training and Development: Ongoing training and coaching to enhance your skills and performance.
• Career Advancement: Opportunities for promotion and career growth within the company.
• Mentorship: Guidance and support from experienced team members and leaders.

Work Environment and Culture:

At blithequark, we're proud of our positive and supportive work environment. Here are some highlights:

• Remote Work: Work from the comfort of your own home, with optional in-office work arrangements available.
• Team Focus: Collaborative and supportive team environment, with regular feedback and coaching.
• Recognition and Rewards: Opportunities for recognition and rewards for outstanding performance.

How to Apply:

If you're passionate about delivering exceptional customer service and making a difference in healthcare, we want to hear from you! Apply now to join our team as a Remote Healthcare Billing and Customer Service Representative and start your journey with blithequark.