Experienced Full-Time Customer Service Representative – Remote in Maine – Delivering Exceptional Pet Parent Experiences with blithequark

Join the blithequark Team: Revolutionizing Pet Care with Exceptional Customer Experiences

Are you a people person with a passion for delivering outstanding customer service? Do you have an infectious personality and a desire to engage in meaningful conversations while helping others? If you answered yes, this might be the perfect role for you! blithequark, one of the fastest-growing e-commerce retailers in the pet industry, is seeking a full-time, motivated Customer Service Representative to join our award-winning customer service organization.

As a Customer Service Representative at blithequark, you will have the opportunity to work from home in Maine, providing top-notch service to our customers via phone, email, and chat. You will be an integral part of our team, helping pet parents find the perfect products for their furry friends, resolving issues, and making a positive impact on their lives. If you're a team player with excellent communication skills, a passion for customer service, and a love for pets, we want to hear from you!

What You'll Do

As a Customer Service Representative at blithequark, your primary responsibilities will include:

• Engaging directly with customers who contact us for a variety of topics, including helping them shop for their new pet, finding the perfect chew toy, or problem-solving when something doesn't go as planned.
• Researching and problem-solving to determine appropriate solutions for customers, thinking proactively, and setting follow-ups as needed to ensure contact resolution.
• Operating with understanding, utilizing active listening, patience, empathy, and kindness to customers and Team Members alike.
• Operating with a willingness to learn, sharing feedback, receiving feedback, and being open-minded to grow and improve.
• Engaging with teammates, direct Managers, and other team members across many levels of the organization using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to an infectious customer-centric culture of collaboration.

What You'll Need

To be successful in this role, you will need:

• 2 years of customer service experience.
• Excellent communication skills (written, verbal, and listening) in a written assessment.
• Fluency in both Canadian French (Quebecois) and English.
• Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment.
• Proficiency in using computers, both for data entry, as well as for rapid navigation through systems and the internet to search for information to help support our customers.
• Ability to adapt to change with the business needs of the company.
• Flexibility to shift schedule and work overtime as needed by the business unit.
• Proven ability to maintain confidentiality and secure sensitive information.
• High school diploma or equivalent.
• Ability to pass a background check.

Technical Requirements

To ensure a seamless customer experience, you will need:

• A work area large enough to accommodate computer monitors and free from distractions, including any background noise that impacts the customer experience.
• A work area acceptable for webcam use.
• A reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10Mbps+ upload speed). You can test your internet speed at speedtest.net or by contacting your service provider.
• A cell phone or tablet that can be used for two-factor authentication through Okta Verify.

blithequark will provide everything else, including a computer, monitor, keyboard, mouse, headset, and webcam.

Why blithequark Customer Service?

At blithequark, we believe that our Customer Service Representatives are the backbone of our organization. That's why we offer:

• Competitive Wages: Starting wage of $15.50/hour with opportunities to learn and further develop your skills while working remotely.
• Opportunities for Growth: Our culture is for those who thrive on delivering results and becoming their best - no matter their role or location.
• Inclusive Environment: blithequark is a place where you can be your authentic self. Our pet parents and partners are from everywhere - different places and different walks of life.
• Ongoing Training and Development: You will have access to resources and opportunities to become your best.
• Rewards and Benefits: Competitive medical and dental insurance, 401k, and more!

Our Culture and Values

At blithequark, we value and embrace diversity and inclusion of all Team Members. We are committed to equal opportunity and strive to create an environment where everyone feels welcome and supported.

We believe in fostering a culture of collaboration, innovation, and continuous learning. Our team members are encouraged to be curious, ask questions, bring ideas forward, and act like owners in everything they do.

How to Apply

If you're excited about the opportunity to join our team and deliver exceptional customer experiences, please apply now! We can't wait to hear from you.

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If you have a question regarding your application, please contact [email protected]. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].