Experienced Full Stack Chat Support Associate – Delivering Exceptional Customer Experience in the Animal Health Industry

Join the Mission to Revolutionize Animal Healthcare with blithequark

blithequark is a pioneering eCommerce and mobile platform that empowers veterinary practices to compare and purchase supplies from multiple vendors in one place. With a community of over 17,000 veterinary hospitals employing tens of thousands of veterinarians, we are dedicated to transforming the $50B+ animal health industry. Our platform enables veterinary professionals to focus on providing top-notch care to millions of animals across the United States. As a growth-stage company backed by Y Combinator and notable investors in Silicon Valley and NYC, we are committed to modernizing the industry and delivering exceptional customer experiences.

About the Position

We are seeking an exceptionally talented and passionate Chat Support Associate to join our growing team. As a critical member of our support team, you will engage with our vibrant community of veterinary professionals to support them in their purchasing decisions and processes through the use of the blithequark platform. Your primary responsibility will be to provide an excellent experience for our users through live chats, phone calls, emails, internal discussion boards, and platform demos.

Key Responsibilities:

• Support existing blithequark users by responding to user inquiries via live chat, email, and phone in a timely manner
• Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
• Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
• Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
• Collaborate with vendor and industry partners to streamline communication and alerts between systems
• Help to continuously develop and expand processes to streamline support workflows

Requirements and Qualifications

Essential Qualifications:

• 1 year of relevant, customer-facing work experience
• 2-year Associate's Degree or 4-year College Degree
• Excellent written and verbal communication skills
• Experience in chat support (preferred)
• Patience and compassion when handling difficult situations
• Ability to adapt quickly and manage many concurrent responsibilities
• A strong desire to learn and help our customers succeed
• A positive attitude and one-for-all team mentality with excellent collaboration skills

Preferred Qualifications:

• Tech/start-up work experience
• Familiarity with intercom or other chat platforms

What We Offer

At blithequark, we are committed to providing a supportive and inclusive work environment that fosters growth and development. Our benefits package includes:

• 100% remote work within the USA
• Medical, Dental, and Vision Insurance
• Automatic 401k contribution
• Employee referral program
• At-home office setup
• Bi-annual company retreats
• Open vacation policy
• Equity
• Monthly team events

Our Culture and Values

At blithequark, we value diversity, equity, and inclusion. We are committed to creating a work environment that is free from discrimination, harassment, and retaliation. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our official careers page or through reputable job boards such as LinkedIn, BuiltIn, or Indeed.

Important Security Notice

We want to ensure that you are aware of potential scams targeting job seekers. Please be cautious of suspicious messages or calls, and verify the authenticity of any communication from our company. We will never request sensitive personal or financial information from you during the application process. If you suspect any fraudulent activity, please report it to our recruiting department immediately.

Conclusion

As a Chat Support Associate at blithequark, you will play a critical role in delivering exceptional customer experiences and supporting our vibrant community of veterinary professionals. If you are passionate about customer support, have excellent communication skills, and are excited about the opportunity to work in a growth-stage company, we encourage you to apply for this exciting opportunity. Join our team and help us revolutionize the animal health industry!