Experienced Retail Customer Service Associate - Remote Customer Support Specialist at blithequark

Join blithequark as a Retail Customer Service Associate and Deliver Exceptional Customer Experiences Remotely

At blithequark, we're committed to providing market-driving customer experiences through a quality-situated culture and everyday utilization of quality science. As a Retail Customer Service Associate, you will play a vital role in ensuring that our customers receive the best possible service, support, and solutions to their needs. If you're a motivated and customer-focused individual looking for a challenging and rewarding remote customer service role, we encourage you to apply.

About blithequark and the Industry

blithequark is a leading provider of integrated business solutions, operating in the private industry. Our company is dedicated to delivering exceptional customer experiences, business excellence, and financial returns through a quality-driven culture. As a Retail Customer Service Associate at blithequark, you'll be part of a dynamic team that values innovation, teamwork, and customer satisfaction.

Key Responsibilities

• Provide exceptional customer service by utilizing consultative skills to anticipate customer needs, recommend options, and find solutions to address customer issues.
• Demonstrate expertise in printing, signs and graphics, and transportation product offerings, and recommend suitable blithequark items and services.
• Take complex customer orders using order systems and provide accurate pricing information.
• Prepare packages for delivery by wrapping items in protection, inserting items into steel trailers, weighing packages, and affixing labels to packages.
• Operate and maintain printing, binding, and other related equipment using customer-provided original media and documents.
• Maintain a safe, clean, and accurate retail location, adhering to company standards and guidelines.
• Process financial transactions using a Retail Point of Sale terminal (POS), including handling cash and making change.
• Stay up-to-date on retail location marketing materials and ensure proper display of all retail area items and signage.
• Take preventive action to prevent errors and waste, and complete required financial paperwork.

Essential and Preferred Qualifications

To be successful as a Retail Customer Service Associate at blithequark, you'll need:

• A high school diploma or equivalent education.
• 6+ months of relevant experience in a customer service or retail environment.
• Excellent verbal and written communication skills.
• The ability to work with minimal supervision and adhere to company standards and guidelines.

Preferred qualifications include:

• A bachelor's degree.
• Previous experience working in a fast-paced environment with significant pressure.
• Knowledge of quality concepts and principles.

Skills and Competencies Required for Success

To excel in this role, you'll need to possess:

• The ability to remain standing during the entire shift, excluding meal and rest periods.
• The capacity to lift and move 55 pounds.
• The ability to communicate effectively with customers, vendors, and other colleagues.
• The capacity to work in a fast-paced environment with significant pressure.
• The ability to maintain attention and focus for extended periods.
• The ability to work with minimal supervision and adhere to company standards and guidelines.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop their skills. As a Retail Customer Service Associate, you'll have opportunities to:

• Develop your customer service and communication skills.
• Learn about our products and services, including printing, signs and graphics, and transportation.
• Improve your problem-solving and analytical skills.
• Take on additional responsibilities and contribute to the success of our team.

Work Environment and Company Culture Highlights

At blithequark, we value our employees and strive to create a positive and inclusive work environment. As a remote customer service representative, you'll enjoy:

• Flexible work arrangements and the ability to work from home.
• A comprehensive benefits package, including health, dental, and vision care, 401K, tuition assistance, and more.
• Opportunities for career growth and professional development.
• A culture that values innovation, teamwork, and customer satisfaction.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A salary range of $35-$40 per hour.
• A comprehensive benefits package, including health, dental, and vision care, 401K, tuition assistance, and more.
• Paid time off, holidays, and other perks.

Conclusion

If you're a motivated and customer-focused individual looking for a challenging and rewarding remote customer service role, we encourage you to apply for the Retail Customer Service Associate position at blithequark. Join our team and help us deliver exceptional customer experiences while growing your skills and career.

To apply, please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you!