Experienced Customer Experience Chatroom Operator for blithequark - Delivering Exceptional Service through AI-Powered Conversational Outreach

Join blithequark: Revolutionizing Customer Experience through Conversational AI

At blithequark, we're at the forefront of transforming how enterprises connect with consumers. Our AI-powered conversational outreach strategy, backed by a proprietary natural language processing model, has enabled us to handle over half a billion humanized conversations. We're not just a technology company; we're a community that values personal growth, innovation, and teamwork. As we continue to accelerate our growth and expansion, we're seeking talented individuals to join our Conversion Improvement team as Customer Experience Chatroom Operators.

About the Role: Customer Experience Chatroom Operator at blithequark

As a Customer Experience Chatroom Operator at blithequark, you'll play a critical role in ensuring that our clients' customers receive the highest level of service. While our AI technology handles the bulk of conversations, there are instances where human intervention is necessary to provide contextually relevant responses. This is where you come in – using your exceptional customer service skills, attention to detail, and ability to empathize with consumers to drive meaningful conversations.

Key Responsibilities:

• Respond to inbound messages via our chat room to leads regarding questions or concerns around the product or service, utilizing point and click frequently asked questions canned responses, all within 30 seconds.
• Create ad-hoc responses that are relevant, appropriate, and compliant to the records industry and vertical.
• Escalate conversations to leadership when needed, ensuring that complex issues are addressed promptly.
• Document frequently asked questions for continual improvement of our conversational AI model.
• Add relevancy to canned responses to enhance the customer experience.
• Maintain a 98% or above accuracy in response handling, with your work being randomly audited and quality assured.
• Achieve a Replies per Hour rate of 60 replies per hour worked, ensuring efficiency and productivity.
• Take on other projects as assigned, contributing to the team's overall success.

Essential Qualifications and Skills:

• Experience in a Customer Service Chatroom environment, preferably in industries such as Automobile Insurance, Health Insurance, or Prescription Drug Plans.
• Proven ability to write responses to consumers in a real-time, chat-based environment.
• Professionalism in all interactions, with exceptional attention to detail and a high standard of excellence.
• Advanced typing skills and comfortability on a computer.
• Good grammatical, spelling, and logic skills, with the ability to grammar and spell check free-typed responses.
• Exceptional verbal, communication, and written skills.
• Reliability and responsibility to a designated schedule, with a strong and reliable internet/WiFi connection.

Preferred Qualifications:

• A College Degree, although a High School or equivalent diploma is the minimum requirement.
• Experience in handling complex customer service issues and escalating conversations to leadership.

Core Values at blithequark:

At blithequark, our core values are not just principles; they're the foundation upon which we operate. We exceed in each core value by:

• Lean: Finding the right balance between administration and execution, streamlining processes, and evolving to stay efficient.
• Passion: Expressing a desire to not only perform the job but to expand beyond the base role, taking on additional projects, and understanding how our activities enable our clients' and blithequark's success.
• Happiness: Achieving a balance between personal and work life, participating in team activities, and leveraging telecommute possibilities and overall wellness programs.
• Improve: Never accepting the status quo, innovating, and bringing improvements to leadership, with a focus on enhancing our daily working experience, teammates, and clients.
• Team: Supporting and assisting teammates beyond typical duties, taking on additional projects for added value, and understanding our impact on the company as a whole.

What We Offer:

As a full-time Customer Experience Chatroom Operator at blithequark, you'll be eligible for our benefits program. This role is part of a 24/7 operation, and we're seeking candidates for all time slots. While specifics can vary, our compensation and benefits package is designed to attract and retain top talent, reflecting our commitment to the well-being and growth of our team members.

Career Growth and Learning Opportunities:

At blithequark, we're not just looking for individuals to fill a role; we're investing in talent that can grow with us. As a Customer Experience Chatroom Operator, you'll have opportunities to develop your skills in customer service, conversational AI, and team collaboration. Your contributions will directly impact our natural language model, enhancing our technology and service offerings.

Work Environment and Culture:

We embrace a remote work culture that values flexibility and work-life balance. Our team is distributed, but we're connected through our shared values and commitment to excellence. As a blithequark team member, you'll be part of a dynamic community that supports personal and professional growth.

Join Us:

If you're passionate about delivering exceptional customer experiences, are adept at handling the unexpected, and are looking for a role that offers growth and challenge, we want to hear from you. Apply now to become a Customer Experience Chatroom Operator at blithequark and be part of a team that's revolutionizing conversational AI and customer service.

Take the first step towards a rewarding career with blithequark. Apply Job!