Technical Customer Onboarding Manager - Leading Technical Workstreams and Customer Product Suites at blithequark

Join blithequark: Where Travel Inspires Positive Change

At blithequark, we're driven by a shared passion for travel as a force for good. Our inclusive and collaborative culture values your voice and empowers you to make an impact on our industry. We're committed to helping our colleagues achieve success and offering a work environment where everyone can thrive.

About the Role

We're seeking an experienced Technical Customer Onboarding Manager to lead technical workstreams and customer product suites during project implementations. As a key member of our team, you'll play a vital role in ensuring the successful deployment of our products and services. If you have a passion for working directly with customers, strong relationship-building skills, and a background in travel, we encourage you to apply.

Key Responsibilities

• Own the technical workstreams and customer product suite within the overall project during implementations, ensuring alignment with customer objectives.
• Maintain and communicate customers' global strategy and approach to all technical workstreams across different regions.
• Create timelines for technical deployment, working closely with Customer Onboarding Managers, Units, and other relevant workstream owners to ensure alignment with the overall project timeline.
• Set clear delivery expectations, provide scope overviews, and project plans to ensure successful product implementations.
• Collaborate with product SMEs/deployment teams to deploy products, manage governance on schedule and scope, and ensure timely resolution of technical/product queries.
• Serve as a single point of contact for customers regarding technical/product queries, liaising with workstream owners to review and respond to customer inquiries.
• Build and manage solid project plans, manage risks and issues, and control changes that may impact customer outcomes.
• Provide status updates on technical deployment to Customer Onboarding Managers for incorporation into overall status updates to internal partners and customers.
• Foster strong relationships and partner management to understand and meet customer requirements during the implementation process.
• Liaise with compliance teams to ensure Global and Regional Legal and Compliance blithequark standards are met.
• Review, raise, and handle risks or issues related to technical deployment, working with workstream owners to resolve and mitigate them.
• Collaborate with technical/product teams to resolve technical/product functionality issues/concerns.
• Ensure execution of prescribed end-to-end test plans to meet quality metrics.
• Provide expertise on new products and best practices.

What We're Looking For

To succeed in this role, you'll need:

Essential Qualifications

• A passion for working directly with customers and strong relationship-building skills.
• Understanding of blithequark and corporate travel.
• Ability to work in a fast-paced matrix environment, managing across multiple geographies, functions, and time zones.
• A positive, "can-do" attitude and ability to motivate a project team and manage under pressure.
• Business English is mandatory; multi-lingual capability is advantageous.
• Great communication and presentation skills.
• Ability to clearly articulate accountability and hold people accountable.
• Commercial awareness and strong relationship-building skills.
• Excellent relationship-building, influencing, negotiating, communication, and presentation skills.
• Ability to drive change in the face of possible resistance.
• Effective time management, multi-tasking prioritization skills.
• Experience implementing complex technical platforms.
• High degree of problem-solving and decision-making, with the ability to adapt to changing priorities.
• Ability to perform in complex cross-functional, global business environments.
• Flexibility and the ability to adapt to change.

Preferred Qualifications

• Knowledge of blithequark products globally.
• Previous experience in software implementation.
• Ability to understand and manage projects and technology.
• Happy to be challenged and to challenge people and processes.
• Experience collaborating across multiple functional groups and with operational SMEs.

What You'll Gain

At blithequark, you'll have the opportunity to:

• Develop your skills and expertise in a dynamic and supportive environment.
• Enjoy a comprehensive benefits package, including health and welfare insurance plans, retirement programs, parental leave, and adoption assistance.
• Take advantage of travel perks, including deals on flights, hotels, cruises, and car rentals.
• Access global tuition assistance, leadership courses, and new job openings available to internal candidates first.
• Connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives.
• Benefit from wellbeing resources to support mental and emotional health for you and your immediate family.

Compensation and Benefits

The US national annual base salary range for this position is from $70,000 to $140,000. The actual base salary will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location.

In addition to base salary, this role is eligible for our Annual Incentive Award plan, which rewards participants based on company and individual performance.

Our Culture and Values

At blithequark, we're committed to championing Diversity, Equity, and Inclusion in every aspect of our business. We strive to create an inclusive and collaborative culture where everyone can thrive.

We're proud to offer a work environment that values flexibility, wellbeing, and personal growth. Our flexible benefits are tailored to each country and start on your first day.

Equal Opportunities

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

How to Apply

If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!

To learn more about blithequark and our current job openings, please visit our careers page.