Remote Customer Service Representative - Income Maintenance Programs at blithequark

Join blithequark as a Remote Customer Service Representative and Make a Difference

At blithequark, we're dedicated to delivering exceptional customer service and support to individuals in need. As a Remote Customer Service Representative, you'll play a vital role in ensuring the well-being of our participants by providing timely and accurate assistance with income maintenance programs related to medical services. If you're a Missouri resident with a passion for helping others, excellent communication skills, and a strong work ethic, we invite you to join our team.

About blithequark and the Industry

blithequark is a leading provider of customer service and support solutions for government programs. Our team is committed to making a positive impact on the lives of individuals and families by delivering high-quality services that meet their needs. The income maintenance programs we support are designed to provide financial assistance to eligible individuals, helping them access essential medical services and maintain their overall well-being.

Key Responsibilities

• Answer calls from participants regarding initial and continuing eligibility for income maintenance programs related to medical services, providing clear and concise information to address their inquiries.
• Gather, verify, evaluate, and enter necessary social, financial, and medical information into various applications, ensuring accuracy and completeness.
• Maintain complete and accurate computerized records of participant interactions, documenting all relevant information and updates.
• Perform a variety of diverse tasks while continuing to maintain currency and accuracy of program requirements, staying up-to-date on changing regulations and guidelines.
• Ensure timely processing of participant inquiries and annual reviews to meet client needs and program mandates, prioritizing tasks to meet productivity and quality standards.
• Meet or exceed daily standards for performance, accuracy, customer service, and quality, striving for excellence in all aspects of your work.

Requirements and Qualifications

Essential Qualifications

• Basic office and computer skills, including proficiency in using software applications and navigating computer systems.
• Exceptional communications and customer service skills, with the ability to handle client behaviors such as fear, hostility, and aggression in a professional and empathetic manner.
• Knowledge of mathematics and accounting principles used in the calculation of public assistance benefits, with the ability to apply this knowledge in a practical setting.
• High-speed internet and a quiet workspace with a door to safeguard equipment, as well as a modem/router to hardwire your phone.
• Knowledge of the general provisions, objectives, and philosophy of public assistance programs, with a understanding of the role they play in supporting individuals and families.
• Ability to multitask and resolve issues when necessary, with a strong problem-solving mindset and attention to detail.
• Excellent attendance record, with no absences during the 6-8 week training period, demonstrating a commitment to your role and the team.
• Clean background and ability to pass a drug screening, ensuring a safe and healthy work environment.

Preferred Qualifications

• Previous experience in customer service or a related field, with a proven track record of delivering high-quality support to clients.
• Familiarity with income maintenance programs or public assistance benefits, with a understanding of the complexities and nuances involved.
• Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.

Skills and Competencies

To succeed as a Remote Customer Service Representative at blithequark, you'll need to possess a range of skills and competencies, including:

• Excellent communication and interpersonal skills, with the ability to build rapport with participants and provide empathetic support.
• Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
• Ability to work independently in a remote setting, with a strong self-motivation and discipline.
• Proficiency in using software applications and navigating computer systems, with a willingness to learn new technologies.
• Strong attention to detail and organizational skills, with the ability to prioritize tasks and manage multiple responsibilities.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our team members grow and develop in their careers. As a Remote Customer Service Representative, you'll have access to ongoing training and development opportunities, including:

• Comprehensive training on income maintenance programs and public assistance benefits, ensuring you have the knowledge and skills needed to excel in your role.
• Ongoing coaching and feedback from experienced team leaders and managers, helping you refine your skills and address areas for improvement.
• Opportunities for career advancement and professional growth, with a clear path for progression within the organization.

Work Environment and Company Culture

At blithequark, we pride ourselves on creating a positive and supportive work environment that fosters collaboration, innovation, and growth. As a remote team member, you'll be part of a dynamic and inclusive community that values diversity and promotes work-life balance.

Our company culture is built on a foundation of:

• Respect and empathy for our participants and team members, recognizing the importance of delivering high-quality support and services.
• Innovation and continuous improvement, with a commitment to staying at the forefront of industry developments and best practices.
• Collaboration and teamwork, with a focus on building strong relationships and working together to achieve common goals.

Compensation, Perks, and Benefits

As a Remote Customer Service Representative at blithequark, you'll be eligible for a competitive compensation package, including:

• A hourly rate of $16.50, with opportunities for growth and development.
• A standard Monday-Friday schedule, with regular working hours from 8 a.m. to 5 p.m.
• A comprehensive benefits package, including health, dental, and vision insurance, as well as paid time off and holidays.
• Opportunities for professional growth and development, with a focus on career advancement and skills development.

Join Our Team

If you're a motivated and compassionate individual with a passion for delivering exceptional customer service, we invite you to join our team at blithequark. As a Remote Customer Service Representative, you'll play a vital role in supporting our participants and contributing to the success of our organization.

To apply, please submit your resume and application online. We look forward to hearing from you and discussing this opportunity further.