Customer Services Representative - Enhancing the blithequark Experience through Exceptional Service and Support

Welcome to blithequark: Where Innovation Meets Excellence

At blithequark, one of the largest and most dynamic divisions within a prestigious educational institution, we're dedicated to crafting unforgettable experiences for a diverse community of students, athletes, faculty, staff, and visitors. Our six core business units - encompassing retail, hospitality, housing, transportation, hotel services, and iconic event venues - work in harmony to ensure that every interaction with blithequark is nothing short of exceptional. We're driven by a set of six unifying values: Integrity, Excellence, Well-Being, Open Communication, Accountability, and Diversity, Equity, and Inclusion. These guiding principles foster a culture of innovation, respect, and collaboration, making blithequark a vibrant and inclusive workplace.

About the Role: Customer Services Representative

We're on the lookout for a talented Customer Services Representative to join our rapidly expanding Transportation team at blithequark. As the first point of contact for our diverse community, you will play a pivotal role in delivering top-notch customer service, resolving issues, and upholding the high standards of excellence that blithequark is known for. If you're passionate about providing exceptional service and thrive in a fast-paced environment, we invite you to be part of our dynamic team.

The Opportunity

As a Customer Services Representative, you will be at the forefront of our customer service efforts, ensuring that every individual who interacts with blithequark feels valued and supported. Your role will be multifaceted, involving direct customer interaction, problem-solving, and collaboration with various teams to resolve issues and improve our services. You'll be an integral part of a team that takes pride in maintaining a positive and friendly work environment, always greeting our guests with a smile.

Key Responsibilities

• Provide exceptional customer service to students, faculty, staff, and external customers, addressing their needs, offering solutions, and following up to ensure satisfaction.
• Identify, prioritize, and resolve problems and issues related to our service area, conducting research and collaborating with relevant departments as needed.
• Train, schedule, and prioritize the workloads of team members, ensuring timely completion of tasks and interpreting operating policies and procedures.
• Perform daily inspections and maintenance tasks, including checking vehicle gates, picking up income from pay stations, and repairing signage.
• Assist with mobile duties, special events, and other related tasks as assigned, demonstrating flexibility and a willingness to adapt.
• Maintain a professional demeanor, presenting oneself in line with the higher education environment and embodying blithequark's unifying values.

Essential Qualifications

• A High School Diploma or equivalent is required.
• At least 1 year of experience in a fast-paced customer service environment, with demonstrated customer service and interpersonal skills.
• Ability to communicate effectively in English, both verbally and in writing.
• A valid CA driver's license is mandatory, with participation in the Department of Motor Vehicles (DMV) Pull Notice System.
• A strong commitment to blithequark's Unifying Values, demonstrated through ideas, words, and actions.

Preferred Qualifications

• A Bachelor's Degree or higher.
• 2 years of experience in a similar fast-paced environment, with a proven track record of excellent customer service.
• Experience in overseeing student, temporary, and/or resource workers.
• Basic mechanical and electrical troubleshooting skills, with hands-on experience in technology being a plus.
• Good analytical skills, with a keen attitude towards taking initiatives and working collaboratively in a team environment.

What We Offer: The blithequark Advantage

At blithequark, we're committed to creating a work environment that supports the well-being and success of our employees. We offer a comprehensive benefits package and programs designed to foster work-life balance, professional growth, and a sense of community. Our employees are the backbone of our organization, and we're dedicated to providing them with the tools, resources, and support they need to thrive.

As an equal opportunity employer, blithequark values and promotes diversity and inclusion in the workplace. Our culture thrives on mutual respect, trust, and synergy among all team members, making it an exciting and rewarding place to work.

Compensation and Benefits

The hourly rate range for this position is $18.86 - $20.00. blithequark considers a range of factors when determining compensation, including the scope and responsibilities of the role, the candidate's experience and qualifications, internal equity, and external market considerations.

Join the blithequark Family

If you're looking for a role that challenges you, inspires you, and allows you to make a meaningful difference in the lives of others, we encourage you to apply for the Customer Services Representative position at blithequark. Our team is passionate about delivering exceptional experiences, and we're seeking talented individuals who share our commitment to excellence and customer satisfaction.

To be part of a community that values diversity, promotes inclusion, and strives for excellence, join us today and become a part of the blithequark story.

FIGHT ON!