Experienced Chat Support Associate - Transforming the Animal Health Industry with blithequark

Join the blithequark Team: Revolutionizing Veterinary Supply Chain Management

At blithequark, we're on a mission to modernize the $50B+ animal health industry by empowering veterinary practices to compare and buy supplies from all vendors in one place. Our eCommerce and mobile platforms have created a vibrant community of over 17,000 veterinary hospitals, employing tens of thousands of veterinarians who deliver care to millions of animals across the United States. As a growing team backed by Y Combinator and notable investors in Silicon Valley and NYC, we're seeking exceptionally talented and passionate individuals to join our journey.

About the Chat Support Associate Role

As a Chat Support Associate at blithequark, you'll play a pivotal role in ensuring a positive and delightful experience for our users by providing top-notch support through live chats, phone calls, emails, internal discussion boards, and platform demos. You'll be the face of blithequark, engaging with our community of veterinary professionals to support their critical purchasing decisions and processes.

Key Responsibilities

• Support existing blithequark users by responding to inquiries via live chat, email, and phone in a timely and effective manner
• Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible manner
• Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
• Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
• Collaborate with vendor and industry partners to streamline communication and alerts between systems
• Help develop and expand processes to streamline support workflows

Essential Qualifications

To succeed as a Chat Support Associate at blithequark, you'll need:

• 1 year of relevant, customer-facing work experience
• 2 Year Associates Degree or 4 Year College Degree
• Excellent written and verbal communication skills
• Experience in chat support (preferred)
• Patience and compassion when handling difficult situations
• Ability to adapt quickly and manage many concurrent responsibilities
• A strong desire to learn and help our customers succeed
• A positive attitude and one-for-all team mentality with excellent collaboration skills

Preferred Qualifications

While not required, the following skills and experiences will give you a competitive edge:

• Tech/start-up work experience
• Knowledge of intercom and/or experience with other chat platforms

What We Offer

As a full-time team member at blithequark, you'll enjoy:

• 100% remote work within the USA
• Comprehensive benefits, including Medical, Dental, and Vision Insurance
• Automatic 401k contribution
• Employee referral program
• At-home office setup
• Bi-annual company retreats
• Open vacation policy
• Equity
• Monthly team events

Career Growth and Learning Opportunities

At blithequark, we're committed to helping you grow professionally and personally. As a Chat Support Associate, you'll have opportunities to develop your skills in customer support, communication, and problem-solving. You'll work closely with cross-functional teams to drive business growth and improve our platform, ensuring that you're always learning and expanding your expertise.

Work Environment and Company Culture

blithequark is a dynamic and inclusive workplace that values diversity, equity, and inclusion. We believe in fostering a culture of collaboration, innovation, and continuous learning. As a remote team, we prioritize flexibility and work-life balance, ensuring that our team members can thrive both personally and professionally.

A Word on Safety and Security

We want to ensure that you're well-informed about potential job scams in the industry. Be cautious of suspicious job listings or communications that claim to represent blithequark. Our official job listings are available on our careers page, LinkedIn, BuiltIn, and Indeed. Remember to verify the authenticity of any job posting or communication, and never share sensitive personal or financial information during the application process.

Join Our Mission

If you're a motivated and passionate individual who is passionate about delivering exceptional customer experiences, we want to hear from you! Apply now to join the blithequark team and be part of our mission to revolutionize the animal health industry.

blithequark is an equal opportunity employer committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and perspectives.