Experienced Customer Service Representative - Inbound Call Center Operations at Blithequark in San Antonio, TX

Join the Team at Blithequark: Where Creating a Better Way to Live Drives Our Success

Blithequark is a leading equity REIT with a long-term track record of developing, redeveloping, acquiring, and managing distinctive apartment homes in some of the best U.S. markets. Our purpose is to create a better way to live, and we're committed to building value for the long term. We're looking for customer-focused associates and future leaders to join our team, and we believe that our Customer Service Representatives play a vital role in delivering exceptional experiences for our residents.

The Role: Customer Service Representative - Inbound Call Center

As a Customer Service Representative at Blithequark, you will be responsible for handling day-to-day tasks related to customer account administration within our inbound call center. This is an exciting opportunity to join a dynamic team and contribute to our growth and expansion efforts. Your primary focus will be on providing stellar customer service, resolving customer inquiries and issues, and ensuring a positive experience for our residents.

Key Responsibilities:

• Professionally service Frontline and Payment calls while providing exceptional customer service and a positive experience for the resident.
• Actively participate in coaching, training, and personal development while visible on camera while working from home.
• Maintain shift schedule requirements to ensure phone queue is supported per the associate's schedule. Attendance and punctuality to the shift schedule is critical.
• Conduct detailed account research, process payments, request charge credits and debits, and provide basic assistance with company websites.
• Resolve customer inquiries and issues in a timely and professional manner.

Requirements and Qualifications:

Minimum Qualifications:

• 1-3 years of customer service experience providing above-average service.
• Strong English verbal and written communication skills.
• Math skills required. Must be able to add, subtract, multiply, and divide.
• Strong organizational skills required. Ability to multitask.
• Experience with data entry and Excel required. Must be able to navigate between several systems simultaneously.
• Previous remote work experience preferred.
• Call center experience preferred.
• A high school diploma or equivalency (GED).

Technical Requirements:

• Must meet minimum Internet speed requirements of 25mbps upload and download hardwired. Wifi is not allowed.

What We Offer at Blithequark:

At Blithequark, we're committed to showing our appreciation for our teams, who are the beating heart of our success. We offer a comprehensive benefits package, growth opportunities, and a culture built on purpose and our core values.

Benefits and Perks:

• Comprehensive benefits — health, dental, and vision.
• 401(k) with company match.
• Paid vacation and holidays.
• An employee stock purchase plan.
• A 20% discount on our incredible apartment homes.

Growth and Development:

• Growth based on achievement and promotion from within.
• Associate recognition programs that celebrate associate efforts and successes.

Our Culture and Values:

At Blithequark, we're proud of our culture built on purpose and our core values:

• A Commitment to Integrity.
• A Spirit of Caring.
• A Focus on Continuous Improvement.

We're an equal opportunity employer and are committed to an inclusive and diverse work environment free of discrimination and harassment. We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop, and retain associates with a wide range of backgrounds, experiences, and perspectives.

How to Apply:

If you're passionate about delivering exceptional customer experiences and want to join a dynamic team, we encourage you to apply for this exciting opportunity at Blithequark. Please submit your application, and we'll be in touch to discuss the next steps.

We look forward to welcoming you to our team and working together to create a better way to live!