Experienced Customer Service Representative - Work from Home Opportunity in San Antonio, TX, Delivering Heart-Driven Service to Millions of Plan Members with blithequark
Join the Team at blithequark: Where Heart Meets Health Care
At blithequark, we're dedicated to transforming the health care experience by putting our heart into every moment of your health. Our purpose-driven culture is built on empathy, compassion, and a commitment to delivering personalized, convenient, and affordable health care solutions. As a leader in the health care industry, blithequark is seeking talented Customer Service Representatives to join our Caremark Member Operations team. If you're passionate about making a difference in people's lives and want to work in a dynamic, supportive environment, we invite you to apply for this exciting work-from-home opportunity in San Antonio, TX.About the Role
As a Customer Service Representative with blithequark's Caremark Member Operations division, you will play a vital role in delivering exceptional service to our plan members. You will work in a fast-paced, ever-evolving environment, assisting members with their pharmacy benefit plans, answering questions about prescription insurance, medication coverage, and mail-order prescriptions. Your goal will be to provide personalized support, ensuring our members understand their coverage and options.Key Responsibilities:
- Take inbound calls from plan members, responding to questions and concerns about their pharmacy benefit plans.
- Provide clear, concise, and accurate information about prescription insurance, medication coverage, and mail-order prescriptions.
- Utilize problem-solving skills to address complex issues and provide solutions that meet members' needs.
- Document member interactions, ensuring accurate and up-to-date information in our systems.
- Collaborate with colleagues and other departments to resolve issues and improve the overall member experience.
- Participate in ongoing training and development to stay current with industry trends, product knowledge, and company policies.
Requirements and Qualifications
To succeed in this role, you should possess:Essential Qualifications:
- 1 year of experience interacting with customers in a call center, retail, customer service, or hospitality environment.
- Computer proficiency in Windows-based applications, with ability to learn and adapt to new software systems.
- High School Diploma or equivalent experience.
Preferred Qualifications:
- Associate's degree or equivalent experience.
- At least 6 months of health care experience.
- Strong problem-solving skills, with ability to work in a positive and productive manner.
- Excellent communication and interpersonal skills, with ability to relate to customers in a patient, helpful way.
- Reliability and compliance with scheduling standards.
- Ability to exhibit patience, empathy, and confidence when interacting with members.
What We Offer
At blithequark, we're committed to creating a supportive and inclusive work environment that allows our colleagues to thrive. Here are just a few benefits and perks you can expect:Compensation and Benefits:
- Competitive pay rates starting at $17.50 per hour.
- Comprehensive benefits package, including medical, dental, and vision insurance.
- Wide range of supplemental benefits and discount programs, including tuition reimbursement.
- Complete time-off package, including company-paid holidays, PTO, and Floating Holidays.
- 401(k) retirement savings plan and Employee Stock Purchase Plan.
- Fully-paid term life insurance plan and short-term and long-term disability benefits.
Work Environment and Culture:
- Flexible work-from-home arrangement, with opportunity to work 30-40 hours per week.
- Comprehensive training program, including onsite training and self-paced modules.
- Collaborative and dynamic work environment, with opportunities for growth and advancement.
- Recognition and rewards for outstanding performance and contributions.
Career Growth and Development
At blithequark, we're committed to helping our colleagues grow and develop their skills. Here are just a few opportunities you can expect:- Career mapping and progression opportunities, with clear paths for advancement.
- Ongoing training and development programs, including workshops, webinars, and online courses.
- Mentorship and coaching opportunities, with experienced leaders and colleagues.
- Recognition and rewards for outstanding performance and contributions.
How to Apply
If you're passionate about delivering heart-driven service and want to join our team, follow these simple steps:- Apply online through our website.
- Take our Online Virtual Job Tryout (Interview Platform) to learn more about the position.