Experienced Full-Time Customer Service Associate - Nights and Weekends with Opportunities for Growth at Blithequark

Join the Team at Blithequark: Delivering Exceptional Customer Experiences in the Live Event Industry

Blithequark is a leading player in the live event industry, providing a platform for buying and selling tickets to various events. We are seeking a highly skilled and motivated Customer Service Associate to join our team in Coppell, TX. As a Customer Service Associate, you will play a critical role in managing transactions and relationships with our valued sellers and customers, ensuring that we provide elite service to both parties.

About the Role

As a Customer Service Associate at Blithequark, you will be responsible for taking calls and responding to emails on a broad range of event and order-related questions. You will work to resolve issues, provide solutions, and ensure that our customers and sellers have a seamless experience. This is a full-time role that requires a strong customer service mindset, excellent communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities

• Manage transactions and relationships with valued sellers and customers, providing elite service to both parties
• Take calls and respond to emails on a broad range of event and order-related questions
• Investigate instances where customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively
• Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities
• Navigate order queue and determine what requires attention to provide real-time assistance
• Play an active role in continued learning to advance skill sets necessary for individual and team goals
• Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers

Role Expectations: First 30, 90, and 180 Days

As a Customer Service Associate at Blithequark, you will have specific role expectations that you will need to meet in the first 30, 90, and 180 days of your employment. Here is an overview of what you can expect:

30 Days:

• Complete new hire orientation, gaining the knowledge and resources about how Blithequark operates and the live event industry you need to be successful
• Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers
• Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems

90 Days:

• Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively
• Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities
• Navigate order queue and determine what requires attention to provide real-time assistance

180 Days:

• Play an active role in continued learning to advance skill sets necessary for individual and team goals
• Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers

What You'll Bring

To be successful as a Customer Service Associate at Blithequark, you will need to have the following skills and qualifications:

• Outstanding communication, attention to detail, and organizational skills
• Strong customer service mindset that embodies problem-solving, decision-making, and resolution skills
• Interest in the live event space and an eager-to-learn attitude

Work Environment and Company Culture

At Blithequark, we value our employees and strive to create a positive and supportive work environment. Here are some highlights of what you can expect:

• Office location: Coppell, TX
• Work schedule: Hybrid model, not fully remote. 3 days in office and 2 days at home
• Hours: 1:30 pm - 10:00 pm, with varying days off
• Compensation: $40,000 base salary with overtime eligibility, bi-annual bonuses, and annual equity grant

Career Growth Opportunities and Learning Benefits

At Blithequark, we are committed to helping our employees grow and develop their skills. Here are some opportunities you can expect:

• Comprehensive training program to help you learn about the live event industry and our business
• Ongoing coaching and feedback to help you improve your skills and performance
• Opportunities for advancement and career growth within the company

Why Join Blithequark?

Blithequark is a dynamic and growing company that offers a unique opportunity to work in the live event industry. Here are some reasons why you should consider joining our team:

• Opportunity to work in a fast-paced and dynamic environment
• Chance to develop your skills and advance your career
• Collaborative and supportive team culture
• Competitive compensation and benefits package

How to Apply

If you are a motivated and customer-focused individual who is passionate about the live event industry, we encourage you to apply for this exciting opportunity at Blithequark. Please submit your application, including your resume and cover letter, to be considered for this role.

We look forward to hearing from you and discussing this opportunity further!