Experienced Customer Support Specialist for Global Technology Leader – Delivering Exceptional Service via Phone and Email

Welcome to blithequark: A Global Technology and Services Leader

Imagine being part of a game-changing career that empowers you to make a real difference in the lives of customers worldwide. At blithequark, we're a global technology and services leader that powers the brands of the future, helping well-known brands improve their businesses with technology and integrated solutions in over 70 countries. Our commitment to excellence has earned us prestigious awards such as "World's Best Workplaces," Best Companies for Career Growth, and Best Company Culture, year after year.

About the Role: Customer Support Specialist

As a Customer Support Specialist at blithequark, you will play a vital role in delivering exceptional customer service to our valued customers via phone and email. Your primary objective will be to provide accurate information, resolve queries, and find solutions to ensure a seamless journey for each individual customer. If you're passionate about customer service, fluent in Danish, and have a good command of English, we'd love to have you join our dynamic team.

Key Responsibilities:

• Provide exceptional customer service via phone and email, ensuring prompt and accurate responses to customer inquiries
• Offer accurate information about new bookings, rebookings, and cancellation options for air and rail travel, hotel bookings, and more
• Find solutions for each individual customer to ensure their journey runs smoothly, demonstrating empathy and a customer-centric approach
• Work collaboratively with the team to achieve customer satisfaction goals and contribute to a positive, supportive work environment
• Stay up-to-date with product knowledge and service offerings to provide informed support to customers

Essential Qualifications:

To excel in this role, you must possess the following essential qualifications:

• Fluency in Danish and a good command of English
• Excellent communication and interpersonal skills, with the ability to empathize with customers and provide personalized support
• Flexibility and adaptability, with a willingness to work in a dynamic environment and adjust to changing priorities
• Strong problem-solving skills, with the ability to think critically and find solutions to complex customer issues
• Ability to work independently and as part of a team, with a strong focus on customer satisfaction and service delivery

Preferred Qualifications:

While not essential, the following preferred qualifications will give you a competitive edge in this role:

• Previous experience in customer support or a related field, with a proven track record of delivering exceptional customer service
• Knowledge of the travel industry, including air and rail travel, hotel bookings, and other related services
• Experience working in a fast-paced, dynamic environment, with the ability to prioritize tasks and manage multiple customer inquiries simultaneously
• Strong technical skills, including proficiency in customer relationship management (CRM) software and other relevant tools

Skills and Competencies:

To succeed in this role, you'll need to possess the following skills and competencies:

• Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike
• Empathy and a customer-centric approach, with a focus on delivering personalized support and resolving customer issues promptly
• Problem-solving and analytical skills, with the ability to think critically and find creative solutions to complex customer issues
• Time management and organizational skills, with the ability to prioritize tasks and manage multiple customer inquiries simultaneously
• Adaptability and flexibility, with a willingness to learn and adapt to new systems, processes, and technologies

Career Growth Opportunities and Learning Benefits:

At blithequark, we're committed to helping our employees grow and develop in their careers. As a Customer Support Specialist, you'll have access to:

• Comprehensive training and onboarding programs, designed to equip you with the skills and knowledge needed to succeed in your role
• Ongoing coaching and feedback, with regular performance reviews and opportunities for growth and development
• Professional development opportunities, including training and certification programs, to help you advance in your career
• A supportive and collaborative work environment, with a focus on teamwork and mutual respect

Work Environment and Company Culture:

At blithequark, we're proud of our positive and inclusive company culture, which values diversity, equity, and inclusion. As a Customer Support Specialist, you'll be working in a dynamic and supportive environment, with:

• A flexible work schedule, with the ability to work from the comfort of your own home
• A supportive and fun team, with a focus on collaboration and mutual respect
• Access to cutting-edge technology and tools, designed to help you deliver exceptional customer service
• A commitment to work-life balance, with a focus on employee well-being and satisfaction

Compensation, Perks, and Benefits:

As a Customer Support Specialist at blithequark, you'll be eligible for a competitive salary and benefits package, including:

• A salary of 2300,- Euros / Gross, with opportunities for growth and advancement
• A bonus up to 150,- Euros / Gross, based on performance and achievement of customer satisfaction goals
• A flexible work schedule, with the ability to work from home and adjust your schedule to meet your needs
• Access to comprehensive benefits, including health insurance, retirement planning, and other perks

Conclusion:

If you're passionate about customer service, fluent in Danish, and have a good command of English, we encourage you to apply for this exciting opportunity to join our team as a Customer Support Specialist. At blithequark, we're committed to delivering exceptional customer experiences, and we're looking for talented and dedicated individuals to help us achieve our goals. Don't miss out on this chance to take your career to the next level and join a global technology and services leader that's changing the game. Apply now and discover a career that's truly rewarding!