Patient Success Advocate - Remote Patient Monitoring & Healthcare Support Specialist

Join the Cadence Health Team at Workwarp: Revolutionizing Remote Patient Monitoring

At Workwarp, we're proud to be part of the innovative Cadence Health team, which is transforming the healthcare landscape through cutting-edge remote patient monitoring solutions. We're on a mission to improve the quality of life for millions of Americans by providing exceptional patient care and support. If you're passionate about delivering outstanding customer service, working in a dynamic environment, and being part of a team that truly makes a difference, we want to hear from you!

About the Role: Patient Success Advocate

As a Patient Success Advocate, you will be the primary point of contact for patients and partners participating in the Cadence remote monitoring program. You'll play a vital role in ensuring that our customers receive comprehensive support across various channels, including phone, email, and chat. This is an exciting opportunity to join our call center environment and be part of a team that's dedicated to delivering exceptional patient experiences.

Key Responsibilities:

• Provide courteous and professional assistance to customers via phone, email, and chat, addressing inquiries, troubleshooting technical issues, rescheduling appointments, and providing solutions in a timely manner.
• Educate customers on the features, functionalities, and benefits of our Cadence technology products and services, empowering them to maximize medical device usage.
• Conduct follow-up communication with customers to ensure their issues have been resolved satisfactorily, gather feedback on their experience, and provide additional assistance if needed.
• Appropriately escalate patient concerns to the necessary care delivery teams, ensuring that complex issues are addressed promptly and efficiently.
• Collaborate with internal stakeholders to drive patient engagement and retention initiatives, promoting a culture of exceptional customer service.

Essential Qualifications:

• Multi-channel (voice, email, SMS) help desk experience where you interact directly with the consumer. Experience with Zendesk is a plus.
• Experience in a customer-facing healthcare-related field (advocacy, health system, insurance) providing incredible service and helping patients/members navigate the complex healthcare system.
• Previous experience working in a metrics-driven position, with a focus on delivering high-quality results.
• Ability to problem-solve, ask probing questions, and troubleshoot effectively.
• Prior experience working in a remote work environment, with a proven track record of success.

Preferred Qualifications:

• Remote patient monitoring support experience, with a deep understanding of the healthcare industry.
• Active Certification as a Medical Assistant from an accredited association (AAMA, NCMA, NHA, NCCT, AMT, NCCA).
• Experience working with Medicare patients, with a strong understanding of their unique needs and requirements.

Skills and Competencies:

• Excellent communication and interpersonal skills, with the ability to build strong relationships with patients, clinicians, and internal stakeholders.
• Strong problem-solving and analytical skills, with the ability to think critically and creatively.
• Ability to work in a fast-paced environment, with a focus on delivering high-quality results under tight deadlines.
• Proficiency in using technology, including CRM software, help desk tools, and other relevant systems.
• Strong adaptability and flexibility, with the ability to adjust to changing priorities and workflows.

Career Growth Opportunities and Learning Benefits:

At Cadence Health, we're committed to helping our team members grow and develop in their careers. As a Patient Success Advocate, you'll have access to ongoing training and development opportunities, including:

• Comprehensive onboarding program to ensure you're equipped to succeed in your role.
• Ongoing coaching and feedback from experienced team leaders and mentors.
• Opportunities for career advancement and professional growth within the organization.
• Access to industry-leading resources and training programs to stay up-to-date on the latest trends and best practices.

Work Environment and Company Culture:

At Workwarp and Cadence Health, we pride ourselves on our inclusive and dynamic work environment. As a remote team member, you'll be part of a global community that's passionate about delivering exceptional patient care and support. Our company culture is built on the following values:

• Impact: We're committed to making a meaningful difference in the lives of our patients and customers.
• Shared Growth Mindset: We believe in the power of collaboration and continuous learning.
• Empowerment: We trust our team members to take ownership and make decisions that drive results.
• Integrity: We're dedicated to doing the right thing, even when it's not the easy thing.

Compensation, Perks, and Benefits:

We offer a comprehensive compensation package that includes:

• Competitive salary ($20-$22 per hour)
• Quarterly incentives
• Medical, dental, and vision insurance
• OneMedical (in-person primary care), TelaDoc (virtual primary care), and TalkSpace (online mental health services) memberships
• Discounted Peloton memberships
• Competitive PTO
• 401K and 401K match
• Onboarding stipend for remote equipment and home office setup
• Paid Parental Leave
• Charitable Donation Match program

Join Our Team:

If you're passionate about delivering exceptional customer service, working in a dynamic environment, and being part of a team that truly makes a difference, we want to hear from you! As a Patient Success Advocate, you'll play a vital role in ensuring that our customers receive comprehensive support and care. Apply now to join our team and be part of a company that's transforming the healthcare landscape.

Ready to take the next step? Click the link below to apply for this exciting opportunity!