**Experienced Remote Medical Customer Service Specialist – Delivering Exceptional Patient Care and Support**

Are you a compassionate and skilled customer service professional with a passion for delivering exceptional patient care? Do you thrive in a dynamic, fast-paced environment where no two calls are ever the same? If so, we invite you to join our team of dedicated professionals at blithequark as a Remote Medical Customer Service Specialist. At blithequark, we're committed to helping people get well and live healthier by providing safe, quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve. As a Remote Medical Customer Service Specialist, you'll play a vital role in supporting our mission by providing exceptional customer service to patients, resolving issues in a timely manner, and maintaining a working knowledge of workflow systems. **About blithequark** blithequark is a leading healthcare provider with a strong commitment to delivering high-quality patient care and exceptional customer service. With a presence in 40 distinct markets across 15 states, we operate 71 acute-care hospitals and over 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, occupational medicine clinics, imaging centers, cancer centers, and ambulatory surgery centers. Our team members enjoy a robust benefits package, including health insurance, flexible scheduling, 401k, and student loan repayment programs. **Job Summary** As a Remote Medical Customer Service Specialist, you'll be responsible for: * Reviewing and identifying issues from calls into the telephony system in a timely manner (50%) * Maintaining a working knowledge of workflow systems to properly assign follow-up dates, department requests, and notate appropriately (10%) * Ensuring all calls within business hours are answered and handled appropriately while providing exceptionally high customer service to callers within company guidelines (10%) * Performing payment transactions and requesting payment from accounts reflecting a balance (10%) * Assisting with clerical duties as needed, such as email and facsimile (10%) * Requiring close supervision and guidance from the supervisor (10%) **Essential Qualifications** * 1+ years of medical revenue cycle experience * High school diploma or equivalent * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment with multiple priorities * Strong problem-solving and analytical skills * Proficiency in workflow systems and software applications **Preferred Qualifications** * 2+ years of medical revenue cycle experience * 1 year of call center or phone experience * Experience working in a healthcare setting * Knowledge of medical terminology and coding systems * Certification in medical billing or coding (e.g., CPC, CMC) **Skills and Competencies** * Strong customer service skills with a focus on patient satisfaction * Ability to work independently and as part of a team * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Proficiency in workflow systems and software applications * Ability to maintain confidentiality and handle sensitive information * Strong attention to detail and organizational skills **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our team members grow and develop their careers. As a Remote Medical Customer Service Specialist, you'll have opportunities to: * Develop your skills and knowledge in medical revenue cycle management * Work with a talented team of professionals who are passionate about delivering exceptional patient care * Participate in ongoing training and development programs to enhance your skills and knowledge * Take advantage of career advancement opportunities within the organization **Work Environment and Company Culture** As a Remote Medical Customer Service Specialist, you'll work from the comfort of your own home, enjoying a flexible schedule and the ability to work independently. Our team members enjoy a collaborative and supportive work environment, with opportunities to connect with colleagues and participate in team-building activities. **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * A salary range of $40,000 - $60,000 per year, depending on experience * Health insurance, including medical, dental, and vision coverage * Flexible scheduling and remote work options * 401k plan with company match * Student loan repayment program * Ongoing training and development opportunities **How to Apply** If you're a motivated and compassionate customer service professional with a passion for delivering exceptional patient care, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! **Note:** This job description is not an exhaustive list of all responsibilities, duties, and requirements. blithequark reserves the right to modify or change job duties, responsibilities, and requirements as needed. Apply for this job