Experienced Remote Online Chat Specialist – Customer Service & Engagement at Blithequark

Join the Blithequark Team: Where Exceptional Customer Service Meets Innovation

At Blithequark, we're dedicated to delivering top-notch solutions that exceed our clients' expectations. Our team of experts works tirelessly to ensure that every interaction with our clients is seamless, informative, and engaging. We're now looking for a highly skilled and customer-focused Remote Online Chat Specialist to join our dynamic team. As a Remote Online Chat Specialist at Blithequark, you'll play a vital role in providing exceptional customer service, promoting our products and services, and building lasting relationships with our clients.

About Blithequark

Blithequark is a leading provider of innovative solutions that cater to the diverse needs of our clients. Our extensive knowledge of the legal and regulatory environment enables us to design and operate plans that meet the highest standards. We leverage this expertise to offer our clients valuable insights and strategies for maximizing plan contributions and asset accumulation. Our commitment to excellence and customer satisfaction drives us to continually improve and expand our services.

Job Summary

As a Remote Online Chat Specialist at Blithequark, you'll be responsible for handling incoming customer live chats, addressing website navigation issues, service questions, and general client concerns. You'll evaluate customer interactions, elevate issues to the Online Chat Manager when necessary, and create relationships with new customers to understand and meet their needs. Your excellent communication skills, strong telephone etiquette, and ability to manage multiple tasks will enable you to provide top-notch service and support to our clients.

Key Responsibilities:

• Respond to incoming customer live chats regarding website navigation issues, service questions, and general client concerns in a timely and professional manner.
• Evaluate customer interactions and elevate issues to the Online Chat Manager when necessary to ensure prompt resolution.
• Build relationships with new customers to better understand and achieve their needs, promoting a positive and engaging experience.
• Provide accurate, concise, and appropriate responses to customer questions, inquiries, requests, and problems.
• Promote interest in Blithequark's products and services, highlighting their benefits and features.
• Consistently achieve established standards of the position, demonstrating a commitment to excellence and customer satisfaction.
• Portray and project a positive and professional image, representing Blithequark's values and mission.
• Provide administrative support to the customer service team, assisting with tasks and duties as needed.
• May assist with overflow work and other duties as required, demonstrating flexibility and adaptability.

Requirements and Qualifications:

Essential Qualifications:

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• Experience in customer service, preferably in a chat or phone-based environment.
• Strong telephone etiquette and excellent communication skills, with the ability to effectively interact with customers and colleagues.
• Familiarity with CRM tools and software, with the ability to quickly learn and adapt to new systems.
• Ability to manage multiple tasks at once, prioritizing and organizing work to meet deadlines and achieve goals.
• Adaptability and flexibility, with the ability to work in a remote environment and handle a variety of customer personalities and issues.

Preferred Qualifications:

• Previous experience in a remote or work-from-home environment.
• Familiarity with Blithequark's products and services, or similar solutions.
• Certification in customer service or a related field.
• Proficiency in multiple languages or dialects.

What We Offer:

At Blithequark, we're committed to providing our team members with a supportive and engaging work environment. As a Remote Online Chat Specialist, you'll enjoy:

• Competitive compensation and benefits package.
• Opportunities for career growth and professional development.
• Flexible work arrangements, including remote work options.
• Access to cutting-edge technology and tools.
• A dynamic and supportive team environment.
• Recognition and rewards for outstanding performance.

Our Culture and Values:

At Blithequark, we value our team members and strive to create a work environment that's inclusive, supportive, and engaging. Our culture is built on:

• Exceptional customer service and support.
• Innovation and creativity.
• Collaboration and teamwork.
• Diversity and inclusion.
• Professional growth and development.

How to Apply:

If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and discuss how you can join our team at Blithequark!

Blithequark is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. All information will be kept confidential according to EEO guidelines.