Experienced Full-Time Customer Service Representative – Retail Operations and Sales Floor Management at Blithequark

Join the Team at Blithequark: Delivering Essential Products and Exceptional Customer Experiences

Blithequark is a leading retail organization dedicated to providing essential products at great values to the communities we serve. We are seeking motivated and customer-focused individuals to join our team as Customer Service Representatives. As a key member of our store team, you will be responsible for delivering exceptional service to our customers, driving sales, and maintaining a positive and engaging shopping environment.

About Blithequark and Our Industry

Blithequark operates in the retail industry, focusing on providing affordable and essential products to our customers. Our stores offer a wide range of merchandise, including household essentials, personal care products, and more. We are committed to creating a positive and welcoming shopping experience for our customers, and we are looking for team members who share our values and are passionate about delivering exceptional customer service.

Job Summary

As a Customer Service Representative at Blithequark, you will be the face of our store, providing exceptional service to our customers and driving sales. Your key priorities will include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. You will be an integral part of our team, working collaboratively with colleagues to maintain a clean, well-stocked store and ensure a safe and secure shopping environment.

Key Responsibilities

• Customer Engagement: Provide customer engagement in a positive and approachable manner, ensuring that every customer leaves the store feeling valued and satisfied.
• Store Maintenance: Assist in maintaining a clean, well-stocked store for customers during their shopping experience, including unloading merchandise from delivery trucks, organizing merchandise, and transporting merchandise from stockroom to sales floor.
• Shelf Stocking: Independently stock shelves and recover merchandise in the store, ensuring that the sales floor is always well-stocked and organized.
• Transaction Processing: Accurately handle customer funds and process transactions using the POS system, ensuring that every transaction is processed efficiently and accurately.
• Customer Safety: Remain constantly aware of customer activity to ensure a safe and secure shopping environment, identifying and addressing any potential safety concerns.
• Additional Duties: Perform all other duties as assigned in order to maintain an effective and profitable store operation, including supporting colleagues and contributing to the overall success of the store.

Requirements and Qualifications

Education

We prefer candidates who have completed high school or equivalent. The ability to follow directives and interpret retail operational documents as assigned is essential for success in this role.

Experience

Previous experience working in retail, hotel, restaurant, grocery, or drug store environments is preferred. We are looking for candidates who have a passion for customer service and a proven track record of delivering exceptional service to customers.

Physical Requirements

The physical demands of this role include:

• Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height.
• Ability to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation.

Availability

We are looking for candidates who are able to work a flexible, full-time schedule, including days, evenings, weekends, and holidays.

Skills and Competencies

To succeed as a Customer Service Representative at Blithequark, you will need:

• Customer Focus: A passion for delivering exceptional customer service and ensuring that every customer leaves the store feeling valued and satisfied.
• Developing Potential: A willingness to learn and grow with our organization, taking on new challenges and responsibilities as you progress in your career.
• Results Driven: A focus on achieving results and driving sales, with a proven track record of success in a retail environment.
• Strong Organizational Skills: The ability to prioritize tasks, manage multiple responsibilities, and maintain a clean and organized store environment.
• Communication Skills: Excellent communication skills, with the ability to effectively interact with customers, colleagues, and management.
• Problem Solving/Decision Making: The ability to analyze problems, make informed decisions, and take action to resolve issues.
• Job Knowledge: A strong understanding of our products, services, and policies, with the ability to provide accurate information to customers.
• Relationship Management: The ability to build and maintain positive relationships with customers, colleagues, and management.

Career Growth Opportunities and Learning Benefits

At Blithequark, we are committed to the growth and development of our team members. We offer a range of career growth opportunities, including:

• Training and development programs to help you build new skills and advance in your career.
• Opportunities for advancement and promotion within the company.
• A collaborative and supportive work environment that encourages learning and growth.

Work Environment and Company Culture

At Blithequark, we are proud of our positive and inclusive company culture. Our stores are fast-paced and dynamic environments, where no two days are ever the same. We value teamwork, communication, and customer focus, and we are looking for team members who share our values.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A competitive hourly rate.
• Opportunities for bonuses and incentives.
• A comprehensive benefits package, including medical, dental, and vision coverage.
• Paid time off and holidays.
• A fun and supportive work environment.

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity at Blithequark. As a Customer Service Representative, you will be an integral part of our team, driving sales and maintaining a positive and engaging shopping environment. We look forward to hearing from you and discussing this opportunity in more detail.

Equal Opportunity Employer: Blithequark is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from all qualified candidates.