Experienced Bilingual Spanish/English Customer Expert - Remote Customer Service and Sales Representative

Join the blithequark Team: Delivering Exceptional Customer Experiences from the Comfort of Your Home

blithequark is a leading global, digital business services company that empowers the world's top brands to streamline their operations in meaningful and sustainable ways. With a diverse team of over 500,000 passionate professionals speaking more than 300 languages, we pride ourselves on our ability to make a positive impact on our communities, clients, and the environment. As a blithequark team member, you will have the opportunity to work in a dynamic and supportive environment, delivering exceptional customer experiences and driving business growth.

About Our Company Culture

At blithequark, we believe in fostering a culture of innovation, collaboration, and continuous learning. Our team members are encouraged to think creatively, share their ideas, and develop their skills in a supportive and inclusive environment. We prioritize employee well-being and offer a range of benefits and programs to support our team members' physical and mental health.

Benefits of Working with blithequark

As a blithequark team member, you will enjoy a range of benefits, including:

• Paid Training: Comprehensive training programs to help you develop your skills and excel in your role
• Competitive Wages: Earn a salary that reflects your value and contributions to our team
• Full Benefits: Medical, dental, vision, 401k, and more - we've got you covered
• Paid Time Off: Take a break and recharge with paid time off
• Employee Wellness and Engagement Programs: Prioritize your well-being and stay engaged with our range of programs and activities

Our Approach to Customer Service

At blithequark, we take a balanced high-tech and high-touch approach to customer service. We believe that combining cutting-edge technology with human empathy and understanding is key to delivering exceptional customer experiences. As a customer expert, you will be the face of our company, fielding customer inquiries and finding innovative ways to respond to their needs.

Job Summary

We are seeking a highly skilled and motivated Bilingual Spanish/English Customer Expert to join our team on a remote basis. As a customer expert, you will be responsible for fielding customer inquiries, resolving issues, and providing exceptional customer experiences. If you're a fearless and inspired individual who is passionate about delivering outstanding customer service, we want to hear from you!

Key Responsibilities

As a Bilingual Spanish/English Customer Expert, your key responsibilities will include:

• Connecting with Customers: Interact with customers via phone, email, chat, and social media to resolve their questions and concerns
• Resolving Issues: Calmly attempt to resolve and de-escalate any issues that may arise
• Escalating Interactions: Escalate interactions when necessary and appropriate to ensure that customer concerns are addressed
• Responding to Requests: Respond to requests for assistance and/or possible processing payments
• Tracking Call-Related Information: Track all call-related information for auditing and reporting purposes
• Providing Feedback: Provide feedback on call issues to help us improve our services
• Meeting Sales Objectives: Meet sales objectives as defined, driving business growth and revenue

Requirements and Qualifications

To succeed as a Bilingual Spanish/English Customer Expert with blithequark, you will need:

• Bilingual Spanish/English: Fluency in both Spanish and English is essential for this role
• Customer Service Experience: A minimum of 6 months of customer service experience
• Age: You must be over 18 years of age
• Typing Speed: Ability to type 25 words per minute
• Education: High School Graduate or GED
• Computer Skills: Comfort with desktop computer systems and ability to use Windows operating systems
• Communication Skills: Proven oral and written communication skills
• Problem-Solving Skills: Logical problem-solving skills and ability to stay composed and objective
• Sales Experience: A minimum of 6 months of sales experience is preferred
• Independence: Ability to work independently and prioritize tasks effectively
• Flexibility: Availability to work various shifts, including evenings and weekends

Work from Home Requirements

To work from home with blithequark, you will need:

• Internet Connection: A reliable internet connection with a minimum subscribed download rate of 12.0 Mbps and a minimum subscribed upload rate of 3.0 Mbps
• Internet Service Provider: An ISP with no packet loss and ping under 50ms
• Workspace: A clean and quiet workspace that is free from distractions

Career Growth Opportunities

At blithequark, we prioritize employee growth and development. As a customer expert, you will have opportunities to develop your skills, take on new challenges, and advance in your career. Our team members have achieved great success, and we encourage you to explore your potential and reach new heights.

Why Join blithequark?

By joining blithequark, you will become part of a dynamic and supportive team that is passionate about delivering exceptional customer experiences. You will enjoy a range of benefits, opportunities for growth and development, and the flexibility to work from home. If you're looking for a challenging and rewarding role that will help you grow both personally and professionally, we want to hear from you!

How to Apply

If you're excited about the opportunity to join blithequark as a Bilingual Spanish/English Customer Expert, please submit your application today. We look forward to hearing from you and exploring how you can contribute to our team's success!