Experienced Global Customer Solutions Specialist - Remote Opportunity at blithequark

Join the Team Revolutionizing the Aviation Industry

There's never been a more exciting time to join blithequark, a global company on a mission to become the best airline in the history of aviation. With a presence in hundreds of locations worldwide and a diverse workforce of tens of thousands, blithequark is dedicated to uplifting and providing opportunities in the communities it serves. As the company continues to grow, it's looking for talented individuals to join its team across various areas of the airline. If you're ready to embark on a rewarding career with a competitive benefits package and opportunities for growth, blithequark is the place to be.

About the Role

As a Specialist in Global Customer Solutions at blithequark, you will play a critical role in ensuring that high-profile customer issues are addressed and resolved efficiently. This remote position requires a highly skilled and experienced professional who can work independently and collaboratively in a fast-paced, dynamic environment. If you have a passion for delivering exceptional customer service and are looking for a challenging and rewarding role, this could be the perfect opportunity for you.

Key Responsibilities

• Research and partner with stake-holding departments to ensure high-profile issues are sufficiently addressed and responded to, including public statements, DOT follow-up, and small claims court appearances.
• Conduct root cause analysis and provide suggestions to address failures, ensuring that cases are properly documented and represented.
• Work closely with other organizations to establish customer experience history for escalated incidents and provide leadership updates and executive-level communications.
• Proactively identify opportunities to improve customer resolution and provide SME and escalation support/guidance to other team members in Customer Solutions and Recovery.
• Collaborate with external contact center groups to ensure seamless issue resolution.

What We're Looking For

Minimum Qualifications

• Minimum two years of operational/contact center experience, preferably in the airline industry.
• Superior written and verbal communication skills, with the ability to interact professionally with personnel at all levels of the organization.
• Ability to maintain confidentiality and work independently and collaboratively in a team environment.
• Demonstrated problem-solving ability, initiative, and superior decision-making skills.
• Excellent analytical skills and attention to detail, with the ability to prioritize work and effectively manage time.
• Knowledge of email applications (e.g., Outlook) and general knowledge of Microsoft Office products and applications (e.g., Word, Excel, PowerPoint).
• Legally authorized to work in the United States without sponsorship.
• Reliable, punctual attendance is an essential function of the position.

Preferred Qualifications

• BA in English, Journalism, or a related field.
• Foreign language skills.
• Proficiency in EZR/SHARES.
• Strong subject matter expertise and working knowledge of blithequark's policies, procedures, and initiatives.

What You'll Gain

At blithequark, you'll have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service. You'll have access to a competitive compensation package, including medical, dental, vision, life, accident, and disability benefits, parental leave, employee assistance program, commuter benefits, paid holidays, paid time off, and 401(k) plan with employee and company contribution opportunities. You'll also enjoy flight privileges and other perks that come with working for a leading airline.

The salary for this position ranges from $57,700 to $87,560, dependent on job-related, non-discriminatory factors such as experience, education, and skills. This role is also bonus eligible, providing additional opportunities for financial growth.

Career Growth and Development

At blithequark, we're committed to helping our employees grow and develop in their careers. As a Specialist in Global Customer Solutions, you'll have the opportunity to work on complex cases and customer service escalations, developing your skills and expertise in a fast-paced and dynamic environment. You'll also have access to training and development programs, mentorship opportunities, and career advancement possibilities.

Our Culture

blithequark values diverse experiences, perspectives, and backgrounds. We're committed to creating an inclusive work environment that encourages collaboration, innovation, and creativity. Our employee-run "Business Resource Group" communities provide a platform for employees to connect, share ideas, and support one another. We're proud to be an equal opportunity employer, recruiting, employing, training, compensating, and promoting individuals regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law.

How to Apply

If you're a motivated and experienced professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity at blithequark. Please submit your application, including your resume and cover letter, to be considered for this position. We can't wait to hear from you!

blithequark is committed to providing reasonable accommodations for individuals with disabilities. If you require accommodation during the application or interview process, please contact us at [email protected].

Don't miss this opportunity to join a team that's revolutionizing the aviation industry. Apply now and take the first step towards a rewarding career at blithequark!