Customer Care Representative - Connecting Travelers with Dream Vacations at blithequark

Join the blithequark Team: Revolutionizing Travel Experiences

At blithequark, we're redefining the way people plan and book their vacations. Through our innovative platform and business model, we connect travelers with travel experts to bring their vacation dreams to life. As one of the largest and fastest-growing travel companies in North America, we're passionate about enriching lives through unique travel experiences. Our team is united by a shared enthusiasm for delivering exceptional customer service, a passion for exploration, and a commitment to achieving remarkable results.

About the Opportunity

As a Customer Care Representative at blithequark, you'll be the first point of contact for many of our potential customers. This critical role involves providing outstanding customer service via our web-based phone system, collecting accurate traveler information, and connecting them with the best-suited Independent Travel Agent (IA) to book their vacation. You'll be responsible for managing a high volume of inbound and outbound calls, generating leads, and building positive relationships with potential customers and IAs.

Key Responsibilities:

• Manage a high volume of inbound and outbound calls, providing prompt and professional assistance to potential travel customers.
• Follow team scripts to leave voice messages and follow up with travel leads accordingly.
• Accurately document customer interactions, transactions, and inquiries in our CRM system.
• Successfully transfer travel leads to the appropriate IAs, connecting potential travelers with their dream vacations.
• Build and maintain positive relationships with potential customers and IAs, ensuring a high level of customer satisfaction.
• Assist with other tasks and special projects as required, demonstrating flexibility and a willingness to adapt to changing business needs.

Essential Qualifications

To succeed in this role, you'll need:

• A minimum of 1-year experience working in a high-volume call center environment, providing outstanding customer service.
• A High School Diploma or equivalent.

Required Skills, Knowledge, and Abilities:

• Previous experience in a high-volume call center, preferably in the travel industry or a related field.
• Excellent verbal and written communication skills in English, with the ability to explain complex information clearly and concisely.
• A strong customer service orientation, with the ability to actively listen, empathize, and respond to customer needs effectively.
• The capacity to handle multiple customer inquiries simultaneously while maintaining attention to detail and accuracy.
• Proficiency in using Microsoft Office Suite, with the ability to quickly learn and navigate new software applications.
• Flexibility to work in a fast-paced and dynamic environment, adapting to changing customer demands and business requirements.
• Strong collaboration skills, with the ability to work effectively in a team-based environment, supporting colleagues and sharing knowledge.
• A high level of professionalism, confidentiality, and ethical behavior when dealing with customers and their personal information.

What We Offer

At blithequark, we offer a comprehensive pay and benefits package, including:

• Competitive pay and flexible work schedules.
• Affordable health benefits (medical, dental, vision) and a wide range of ancillary benefits (pet insurance, HSA's, life insurance, LTD, accident, and legal coverages, etc.).
• A 401(k)-retirement plan with employer match.
• Employee discounts on travel, passport fee reimbursements, and IATAN cards.
• Frequent learning and development events, helping you grow professionally and personally.
• A work hard, play hard culture that encourages you to have fun while making a difference in the lives of our customers.

Career Growth and Development

At blithequark, we're committed to helping you grow and develop in your career. As a Customer Care Representative, you'll have opportunities to:

• Develop your customer service skills, becoming an expert in handling complex customer inquiries.
• Improve your communication and collaboration skills, working effectively with colleagues and IAs.
• Learn about the travel industry, gaining knowledge about destinations, travel products, and services.
• Take on new challenges and responsibilities, advancing in your career and contributing to the success of our company.

Our Culture and Work Environment

At blithequark, we pride ourselves on our positive and inclusive company culture. As a remote team member, you'll enjoy:

• Flexible work schedules and a healthy work-life balance.
• A dynamic and supportive work environment, with regular communication and feedback from your supervisor and colleagues.
• Opportunities to connect with colleagues and IAs, building a strong network of professionals in the travel industry.
• A culture that values diversity, equity, and inclusion, promoting a sense of belonging and respect among all team members.

Why Join blithequark?

If you're passionate about delivering exceptional customer service, have a passion for travel, and are looking for a dynamic and supportive work environment, we encourage you to apply for this exciting opportunity. As a Customer Care Representative at blithequark, you'll play a critical role in connecting travelers with their dream vacations, while growing and developing in your career.

We're proud to be an equal employment opportunity employer, welcoming applicants from diverse backgrounds and perspectives. If you're ready to join a team that's redefining the travel industry, apply now to become a part of the blithequark family!

blithequark is an equal opportunity employer committed to diversity, equity, and inclusion. We welcome applicants from all backgrounds and perspectives.