**Experienced Customer Service Representative – Specialty Mail Order Pharmacy**

Are you a compassionate and skilled customer service professional looking for a challenging and rewarding role in a dynamic healthcare environment? Do you have a passion for delivering exceptional patient care and ensuring seamless communication with insurance companies, patients, and internal partners? If so, we invite you to join blithequark as a Customer Service Representative in our Specialty Mail Order Pharmacy team. **About blithequark** At blithequark, we are committed to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is to bring our heart to every moment of your health, and our Heart At Work Behaviors support this purpose by empowering our employees to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make healthcare more personal, convenient, and affordable. **Job Summary** As a Customer Service Representative in our Specialty Mail Order Pharmacy team, you will play a critical role in providing telephone support to patients receiving life-sustaining specialty drug therapy. You will be responsible for the overall coordination and processing of new patient medication orders and reorders, which includes verifying and reverifying benefits, translating and entering in new or refill prescriptions into the pharmacy information system, communicating and collecting copay amounts, obtaining authorizations, and working with insurance companies, healthcare providers, and/or internal teams to screen, identify, resolve, and defer orders that have accounts receivable or clinical issues. **Key Responsibilities** * Provide telephone support to patients receiving life-sustaining specialty drug therapy * Coordinate and process new patient medication orders and reorders, including verifying and reverifying benefits * Translate and enter in new or refill prescriptions into the pharmacy information system * Communicate and collect copay amounts from patients * Obtain authorizations from insurance companies and healthcare providers * Work with internal teams to screen, identify, resolve, and defer orders with accounts receivable or clinical issues * Demonstrate exceptional communication skills to effectively interact with insurance companies, patients, and internal partners * Ensure the processing of specialty medications in a timely manner and meet financial and clinical expectations prior to fulfillment **Essential Qualifications** * One year of experience in a customer service role handling and resolving a high volume of complex customer needs over the phone * One year of work experience with Windows-based applications, including Windows, Microsoft Office, internet navigation, and email applications * One year of computer keyboarding experience, skills, and aptitude * Verifiable high school diploma or equivalent **Preferred Qualifications** * Healthcare work experience and familiarity with benefits, insurance, prescriptions, and medical terminology * Experience working in a fast-paced environment and demonstrating compassionate, genuine care for patients and customers **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and prioritize multiple tasks * Strong problem-solving and analytical skills * Ability to work independently and as part of a team * Strong attention to detail and organizational skills * Ability to maintain confidentiality and handle sensitive information **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to the growth and development of our employees. We offer a range of training and development programs to help you advance your career and achieve your goals. Our employees have access to: * Ongoing training and development programs to enhance their skills and knowledge * Opportunities for career advancement and professional growth * A supportive and collaborative work environment * A comprehensive benefits package, including medical, dental, and vision benefits, as well as a 401(k) retirement savings plan and employee stock purchase plan * A fully-paid term life insurance plan and short-term and long-term disability benefits * Numerous well-being programs, education assistance, free development courses, and a CVS store discount **Work Environment and Company Culture** At blithequark, we pride ourselves on our unique culture and work environment. Our employees are self-disciplined, hardworking, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, live for opportunities to collaborate and make a difference, and make us the #1 Top Workplace in the area. **Compensation, Perks, and Benefits** The typical pay range for this role is $17.00 - $25.65 per hour. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors. This position is eligible for a blithequark bonus, commission, or short-term incentive program in addition to the base pay range listed above. **How to Apply** If you are a motivated and compassionate customer service professional looking for a challenging and rewarding role in a dynamic healthcare environment, we invite you to apply for this exciting opportunity. Our application process is 2 simple steps: 1. Apply online 2. Take our online Virtual Job Tryout (Interview Platform) to learn even more about the position Don't miss this opportunity to join blithequark and make a difference in the lives of our patients and customers. Apply today! Apply for this job