Experienced Customer Support Representative – Remote Contact Center Agent for Exceptional Client Experiences at Blithequark

Join the Blithequark Team: Deliver Outstanding Customer Experiences from the Comfort of Your Home

Blithequark is a leading organization dedicated to providing top-notch services and solutions to its clients. We're now seeking a highly skilled and customer-focused individual to join our team as a Customer Support Representative – Remote Contact Center Agent. As a vital part of our customer support team, you will be responsible for delivering exceptional service and support to our clients via telephone, email, and chat. If you're passionate about providing excellent customer experiences and have a knack for problem-solving, we encourage you to apply for this exciting opportunity.

About Blithequark and Our Industry

At Blithequark, we operate in a dynamic and fast-paced industry where delivering exceptional customer experiences is paramount. Our company culture is built on the principles of empathy, innovation, and teamwork. We're committed to fostering a work environment that encourages growth, learning, and collaboration. As a remote employee, you'll have the flexibility to work from home and enjoy a better work-life balance.

Key Responsibilities:

• Telephone Support: Provide professional, caring, and responsive support to customers via telephone. Ensure that customer questions are answered completely, and open issues are resolved. Log each contact, including information and resolution achieved, in the appropriate ticketing system.
• Email and Chat Support: Respond to assigned messages or contacts via email and chat. Ensure that all customer questions and issues are addressed in a timely and effective manner. Properly enter customer information and resolution in the ticketing system.
• Skill Improvement: Continuously strive to improve cognitive and customer service skills necessary to perform the job. This includes proficiency with supported products, demonstrated problem-solving ability, and excellent verbal and written communication skills.
• Communication: Provide feedback on support issues, resolutions, or suggestions to immediate supervisor or department manager. Communicate trends, issues, and appropriate solutions to supervisors and management.
• Support Coworkers: Offer procedural advice and assistance to other representatives. Help maintain and ensure positive working relationships with support clients.
• Productivity and Accuracy: Maintain departmental productivity standards while exhibiting accuracy in the applicable ticketing system.

Essential Qualifications:

Education:

• High school diploma or equivalent required.

Skills and Competencies:

• Excellent Interpersonal Skills: Establish and maintain effective relationships with customers, employees, superiors, and business contacts in a professional and courteous manner.
• Excellent Written and Oral Communication Skills: Strong listening skills, with the ability to communicate clearly and effectively via telephone, email, and chat.
• Intermediate to Advanced Computer Skills: Emphasis on Internet knowledge, with proficiency in basic computer applications.
• Aptitude for Providing Superior Customer Care: Demonstrate a passion for delivering exceptional customer experiences.
• Dependability, Adaptability, and Flexibility: Exhibit a strong work ethic, with the ability to adapt to changing priorities and workflows.
• Basic Math Skills: Perform basic mathematical calculations accurately.
• Creative Thinking and Reasoning Ability: Apply creative problem-solving skills to resolve customer issues.

Preferred Qualifications:

• Experience in Sales, Marketing, or Promotions: Previous experience in a related field is an asset, but not required.

What We Offer:

Career Growth and Development:

• Opportunities for Professional Growth: Blithequark is committed to the growth and development of its employees. We offer opportunities for advancement within the organization.
• Comprehensive Training: Qualified applicants will receive comprehensive training on hardware and software applications.

Work Environment and Benefits:

• 100% Remote Working Employment Model: Enjoy the flexibility of working from home and a better work-life balance.
• Competitive Compensation and Full Benefits Package: We offer a competitive salary and a comprehensive benefits package, including health, dental, vision, and life insurance plans, 401K, and PTO.

Why Join Blithequark?

At Blithequark, we're dedicated to creating a work environment that encourages growth, learning, and collaboration. As a Customer Support Representative – Remote Contact Center Agent, you'll have the opportunity to deliver exceptional customer experiences, develop your skills, and advance your career. If you're passionate about customer service and have a knack for problem-solving, we encourage you to apply for this exciting opportunity.

How to Apply:

If you're a motivated and customer-focused individual looking for a challenging and rewarding role, please submit your application to join our team at Blithequark. We look forward to hearing from you!