Experienced Remote Licensed Personal Lines Insurance Customer Service Representative – Delivering Exceptional Client Experiences and Driving Business Growth through Tech-Powered Innovation at blithequark

Introduction to blithequark and the Industry

blithequark is a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging. As a leader in the industry, we are committed to providing exceptional customer experiences and tech-powered innovation to help the world's best-known brands improve their businesses. Our organically diverse team from 70+ countries is united as "game-changers," proudly contributing to and supporting each other's success and well-being.

Job Overview

We are seeking a highly skilled and experienced Licensed Personal Lines Insurance Customer Service Representative to join our team at blithequark. As a Licensed Personal Lines Insurance Agent, you will interface with customers via inbound/outbound calls and/or via the Internet, providing customer service support and resolution of routine problems and questions regarding client products and/or services. This is a remote position, allowing you to work from the comfort of your own home and enjoy a better work-life balance.

Key Responsibilities

• Actively listen and ask questions to identify customer needs and provide personalized solutions
• Advise on plan options, coverages, and pricing to ensure customers make informed decisions
• Process new and/or amended enrollments efficiently and accurately
• Ensure our clients' customers enjoy authentic experiences and deliver expert customer experiences with a smile
• Collaborate with internal teams to resolve complex customer issues and improve overall customer satisfaction

Essential Qualifications

To be successful in this role, you will need:

• An active Personal Lines resident license to sell insurance
• 1+ years of customer service experience, preferably in the insurance industry
• High school diploma or GED
• Proficiency in fast-paced multi-tasking and ability to work in a dynamic environment
• Eagerness to learn new technologies and adapt to changing processes and procedures
• Passion for helping others and providing exceptional customer experiences
• Patient and empathetic nature, with excellent communication and interpersonal skills
• Ability to pass a background check and meet all eligibility requirements
• Must reside in the United States or have a valid U.S. address for residence

Preferred Qualifications

While not required, the following qualifications are preferred:

• Bilingual Spanish skills, with a pay rate of $20/hr.
• Previous experience working in a remote or virtual environment
• Familiarity with insurance products and services, including personal lines and property and casualty insurance
• Knowledge of customer relationship management (CRM) software and other technology platforms

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams
• Strong problem-solving and analytical skills, with the ability to resolve complex customer issues and improve overall customer satisfaction
• Ability to work in a fast-paced environment and adapt to changing processes and procedures
• Strong technical skills, including proficiency in Microsoft Office and other software applications
• Ability to work independently and as part of a team, with a strong focus on collaboration and teamwork

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our employees with opportunities for career growth and development. As a Licensed Personal Lines Insurance Agent, you will have access to a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. With about 80% of our managers and leaders promoted from within, you will have the opportunity to advance your career and take on new challenges.

Work Environment and Company Culture

At blithequark, we pride ourselves on our inclusive and diverse culture, with a genuine sense of belonging and a people-first approach. Our game-changers are united in their passion for providing exceptional customer experiences and driving business growth through tech-powered innovation. As a remote employee, you will be part of a virtual team that is collaborative, supportive, and committed to success.

Compensation, Perks, and Benefits

As a Licensed Personal Lines Insurance Agent at blithequark, you will be eligible for a range of compensation, perks, and benefits, including:

• Competitive pay rate of $18/hr. ($20/hr. for bilingual Spanish)
• Paid training, including classroom and transition training
• Lucrative employee referral bonus opportunities
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for blithequark Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Conclusion

If you are a motivated and experienced customer service professional looking for a new challenge and opportunity for career growth, we encourage you to apply for the Licensed Personal Lines Insurance Customer Service Representative position at blithequark. With our commitment to providing exceptional customer experiences and driving business growth through tech-powered innovation, you will be part of a dynamic and inclusive team that is passionate about making a difference. Apply today and discover why over 440,000 game-changers around the globe call blithequark their "employer of choice."