**Experienced Customer Support Specialist – Deliver Exceptional Service Experience at blithequark**
Are you a customer-centric professional with a passion for delivering top-notch support experiences? Do you thrive in fast-paced environments where no two customer interactions are ever the same? If so, we invite you to join blithequark's dynamic team as a Customer Support Specialist. In this role, you will be the face of our brand, providing exceptional support to our customers through various communication channels, including inbound phone calls and emails.
**About blithequark**
blithequark is a forward-thinking organization that values innovation, collaboration, and customer satisfaction above all else. Our team is comprised of talented individuals who share a common goal: to provide unparalleled support experiences that exceed our customers' expectations. As a Customer Support Specialist at blithequark, you will be part of a vibrant community that is dedicated to making a positive impact in the lives of our customers.
**Key Responsibilities**
As a Customer Support Specialist at blithequark, your primary responsibilities will include:
* Communicating effectively with customers via inbound phone calls and emails, ensuring that their needs are met promptly and efficiently.
* Responding quickly and efficiently to customer inquiries through various technological platforms, including our ticketing system, Freshdesk.
* Effectively navigating diverse customer inquiries and collaborating with internal support teams to ensure exceptional customer service.
* Maintaining a high level of professionalism and phone etiquette at all times, even in the most challenging situations.
* Navigating and resolving complex customer inquiries through Freshdesk ticketing system in a fast-paced environment.
* Effectively extinguishing customer complaints by consistently following our Standard Operating Procedures.
* Covering Monday-Friday shifts that rotate between 7:30am-3:30pm CST and 10am-6pm CST.
**Essential Qualifications**
To succeed as a Customer Support Specialist at blithequark, you will need:
* 2-3 years of previous experience in IT/technical support, with a strong focus on customer service.
* 1-2 years of general customer support and inbound call experience, with a proven track record of delivering exceptional results.
* Strong communication skills, both verbal and written, with the ability to quickly analyze customer needs and provide suitable solutions.
* The ability to communicate effectively with internal teams to describe complex situations and collaborate on resolving customer issues.
* Familiarity with utilizing ticketing systems, such as Freshdesk.
**Preferred Qualifications**
While not essential, the following qualifications will give you a competitive edge in this role:
* Experience working in a remote or virtual environment.
* Familiarity with customer relationship management (CRM) software.
* Knowledge of industry-specific software or systems.
* Certification in customer service or a related field.
**Skills and Competencies**
To excel as a Customer Support Specialist at blithequark, you will need to possess the following skills and competencies:
* Excellent communication and interpersonal skills.
* Strong problem-solving and analytical skills.
* Ability to work in a fast-paced environment with multiple priorities.
* Strong attention to detail and organizational skills.
* Ability to adapt to changing situations and priorities.
* Strong technical skills, including proficiency in Microsoft Office and Google Suite.
* Familiarity with customer service software and systems.
**Career Growth Opportunities and Learning Benefits**
At blithequark, we believe in investing in our employees' growth and development. As a Customer Support Specialist, you will have access to:
* Ongoing training and development opportunities to enhance your skills and knowledge.
* Mentorship and coaching from experienced team members.
* Opportunities for career advancement and professional growth.
* A dynamic and supportive work environment that encourages collaboration and innovation.
**Work Environment and Company Culture**
As a remote employee, you will have the flexibility to work from the comfort of your own home or office. Our team is comprised of talented individuals who share a common goal: to provide unparalleled support experiences that exceed our customers' expectations. We value:
* Collaboration and teamwork.
* Innovation and creativity.
* Customer satisfaction and loyalty.
* Professionalism and integrity.
* Work-life balance and flexibility.
**Compensation, Perks, and Benefits**
As a Customer Support Specialist at blithequark, you can expect:
* A competitive salary, ranging from $47,000.00 per year.
* A comprehensive benefits package, including:
+ 401(k) retirement plan.
+ Dental insurance.
+ Flexible schedule.
+ Health insurance.
+ Paid time off.
+ Vision insurance.
* Opportunities for career growth and professional development.
* A dynamic and supportive work environment that encourages collaboration and innovation.
**How to Apply**
If you are a customer-centric professional with a passion for delivering exceptional support experiences, we encourage you to apply for the Customer Support Specialist role at blithequark. Please submit your application through our website, including your resume and a cover letter that highlights your relevant experience and qualifications.
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