Experienced Full Stack Technical Customer Success Manager – Client Onboarding, Product Adoption, and Success at Blithequark

Join Blithequark: Revolutionizing Communications and Technology

Blithequark is at the forefront of delivering innovative and reliable technology solutions to empower seamless, enhanced client experiences. Our Shopper Innovation experience team is redefining network and transforming how the world shares stories and experiences that matter. As a Technical Customer Success Manager at Blithequark, you will be a vital part of our team, driving the product vision, roadmap, and execution in collaboration with cross-functional teams to deliver client-driven solutions and meet business objectives.

About the Role

As a Technical Customer Success Manager at Blithequark, you will be responsible for defining and driving technical client engagement by working with cross-functional teams to deliver client-driven solutions and meet business targets. You will be a strong advocate for client success, with a keen eye for innovation and a talent for building bridges. Your passion for human connection and tech expertise in the product development industry will enable you to create exceptional experiences.

Key Responsibilities:

• Develop and maintain strong relationships with clients and proactively identify opportunities for growth and expansion, acting as their primary resource and trusted advisor.
• Collaborate with clients on best practices, ensuring they are set up for success from the start.
• Act as the voice of the client internally and work with cross-functional teams to ensure seamless onboarding, product adoption, and ongoing success for every client.
• Drive effective client rollouts and strive for high product adoption.
• Manage regular client touchpoints to maintain strong relationships and address any concerns.
• Collaborate with the Innovation team to troubleshoot and address support issues promptly and escalate blockers quickly.
• Gather product requirements and feedback that can be used to shape the development roadmap.
• Partner with the Marketing team to develop client case studies.

Essential Qualifications:

Education:

A Bachelor's degree in Business Management, Information Technology, Computer Science, Engineering, or a related field is preferred.

Experience:

• 2+ years of experience in a technical, client-facing role with a highly technical product.
• Proven experience in client success, ideally within the SaaS world (preferably B2B, Big Data, SDLC product).
• Strong technical background within a technology organization.
• Knowledge of how development teams work.

Skills and Competencies:

• Excellent communication, problem-solving, and presentation skills.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Client-first mindset with empathy and humility.

Career Growth Opportunities and Learning Benefits:

At Blithequark, we are committed to the growth and development of our employees. As a Technical Customer Success Manager, you will have access to:

• Comprehensive training programs to enhance your skills and knowledge.
• Mentorship opportunities with experienced professionals.
• Career advancement opportunities within the company.
• A collaborative and dynamic work environment that encourages innovation and creativity.

Work Environment and Company Culture:

At Blithequark, we pride ourselves on a culture that values:

• Innovation and creativity.
• Collaboration and teamwork.
• Diversity and inclusion.
• Employee well-being and work-life balance.

Compensation, Perks, and Benefits:

We offer a competitive salary range of $35-$40 per year, depending on location, experience, skills, and education/training. Additionally, our benefits package includes:

• 401(k) plan.
• Tuition reimbursement program.
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation per year and 9 company-designated holidays).
• Paid Parental Leave.
• Paid Caregiver Leave.
• Additional sick leave beyond what state and local laws require.
• Adoption Reimbursement.
• Disability Benefits (short-term and long-term).
• Life and Accidental Death Insurance.
• Supplemental benefit programs: critical illness/accident hospital reimbursement/group legal.
• Employee Assistance Programs (EAP).
• Comprehensive employee wellness programs.
• Employee discounts up to 50% off on qualified Blithequark mobility plans and accessories, Blithequark internet (and fiber where available), and Blithequark phone.

Why Join Blithequark?

At Blithequark, we are dedicated to creating a workplace where our employees can thrive. By joining our team, you will have the opportunity to:

• Work with industry leaders and innovators.
• Contribute to the development of cutting-edge technologies.
• Grow your career in a dynamic and supportive environment.
• Enjoy a comprehensive benefits package and competitive compensation.

Equal Employment Opportunity:

Blithequark is committed to providing equal employment opportunities (EEO) to all individuals, regardless of age, diversity, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity or expression, genetic information, marital status, status as to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.

If you are a motivated and results-driven professional looking to join a team that is shaping the future of communications and technology, we encourage you to apply for this exciting opportunity.