Experienced Full Stack Customer Care Representative – Remote Healthcare & Pharmacy Customer Support at Blithequark

Join the Blithequark Team: Empowering Customers to Achieve Better Wellness

At Blithequark, we're dedicated to revolutionizing the way people approach healthcare and wellness. As a Customer Care Representative, you will play a vital role in our mission to empower customers to take control of their medications and achieve better overall wellness. We're seeking a compassionate, tech-savvy, and customer-focused individual to join our remote team and provide exceptional support to our customers.

About Blithequark

Blithequark is a leading innovator in the healthcare and pharmacy industry, committed to providing top-notch services and products that make a meaningful difference in people's lives. Our team is passionate about delivering exceptional customer experiences, and we're looking for talented individuals like you to help us achieve our goals.

Job Summary

As a Customer Care Representative at Blithequark, you will work from home virtually, providing support to customers via phone, email, and web. You'll be responsible for addressing billing and insurance verification, product, and service questions, as well as providing technical support and resolving customer issues. This is a 40-hour per week position with a variable reduced hour schedule that may require additional or fewer hours due to business requirements.

Key Responsibilities

• Virtual Customer Support: Assist customers and other advisors over the phone, email, and on the web with billing/insurance verification, product, or service questions.
• Inbound and Outbound Calls: Manage both inbound and outbound calls, proactively identifying solutions to questions you anticipate our customers having in each interaction.
• Issue Resolution: Take a hands-on approach to resolving every issue, owning it from start to finish or partnering with pharmacists and pharmacy staff if clinical advisement is necessary.
• Best-in-Class Service: Provide an exceptional service experience for our customers while working in a fast-paced environment.
• Customer Inquiries: Help answer customer inquiries regarding their insurance and copays, as well as shipping needs.
• Technical Support: Provide our customers with technical support when navigating our pharmacy website.
• Customer Relationship Building: Serve customers in a timely manner to ensure we are maximizing our relationship with them, understanding each interaction is about more than solving a single problem, but an opportunity to build a long-term relationship.
• Customer Privacy and Safety: Promote customer privacy and safety by maintaining adherence to our Work From Home policy.

Requirements and Qualifications

Basic Qualifications

• Education: High school diploma or equivalent (must be 18 years of age or older).
• Computer and Web-Based Tools: 6+ months of professional experience working with computer and web-based tools.
• Multitasking: Experience multitasking with phone and computer skills.
• Pre-Employment Drug Test: Submit and pass a pre-employment drug test in order to be considered.

Preferred Qualifications

• Customer Service Experience: 1+ year of relevant phone or email customer service experience.
• Excellent Communication Skills: Excellent communication skills (spoken and written).
• Call Center Experience: Experience working in a customer service or call center.
• Healthcare Environment: Experience working in a healthcare environment.
• Fast-Paced Work Environment: Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality.
• Teamwork: Demonstrated ability to work as a team member.

What We Offer

At Blithequark, we're committed to creating a diverse and inclusive workplace where everyone can thrive. We offer:

• Competitive Compensation: A competitive salary and benefits package.
• Opportunities for Growth: Opportunities for career growth and professional development.
• Flexible Work Environment: A flexible, remote work environment that allows you to work from home.
• Learning Benefits: Access to training and development programs to help you grow in your career.
• Recognition and Rewards: Recognition and rewards for outstanding performance.

Our Culture

At Blithequark, we're passionate about delivering exceptional customer experiences and fostering a culture of inclusivity, respect, and empathy. We value:

• Diversity and Inclusion: A diverse and inclusive workplace where everyone can thrive.
• Customer Focus: A customer-centric approach that puts our customers at the heart of everything we do.
• Teamwork: Collaboration and teamwork across departments and functions.
• Innovation: A culture of innovation and continuous improvement.

How to Apply

If you're passionate about delivering exceptional customer experiences and contributing to our mission to empower customers to achieve better wellness, we encourage you to apply for this exciting opportunity at Blithequark. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Blithequark is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.