Experienced Full-Time Business-to-Business (B2B) Customer Service Support Representative - Remote Opportunity with blithequark

Join the Team at blithequark: Where Customer Service Meets Innovation

blithequark is a leader in the wireless industry, and we're on the hunt for talented and customer-focused individuals to join our team as a Business-to-Business (B2B) Customer Service Support Representative. As a remote team member, you'll have the opportunity to work with a dynamic group of professionals who are passionate about delivering exceptional service and support to our business customers. If you're looking for a challenging and rewarding role that offers growth and development opportunities, we want to hear from you!

About blithequark and the Industry

blithequark operates at the forefront of the wireless industry, providing cutting-edge products and services that empower businesses to communicate and connect with their customers, partners, and employees. Our company culture is built on a foundation of innovation, teamwork, and a commitment to excellence. We're dedicated to fostering a work environment that encourages collaboration, creativity, and continuous learning.

Job Summary and Objective

As a B2B Customer Service Support Representative at blithequark, you'll play a critical role in delivering exceptional service and support to our business customers. You'll serve as a liaison between customers, business representatives, and our support teams to resolve credit, customer service, and billing concerns. Your goal will be to provide timely and effective solutions that meet the needs of our customers, while also contributing to the growth and success of our organization.

Key Responsibilities:

• Interact with business customers via phone and email to assist with business accounts and provide information about our products and services.
• Act as a liaison between customers, business representatives, and blithequark support paths to resolve credit, customer service, and billing concerns.
• Keep accurate records of business interactions or transactions with assigned B2B Reps, recording details of inquiries, complaints, or comments, as well as actions taken.
• Process service requests through appropriate channels to facilitate timely reconciliation.
• Ensure correct authorization is received, recorded, and saved on all requests.
• Conduct account analysis and reviews, and develop proposals to meet customer needs.
• Follow up with businesses to document their experience with our services.
• Contact businesses to align with B2B representatives for optimal care.
• Utilize Microsoft Office, Salesforce, and spreadsheets on a daily basis.
• Demonstrate extensive and accurate typing skills.

Requirements and Qualifications

Essential Qualifications:

• High School diploma or equivalent experience required.
• Proficient in Microsoft Office and basic computer skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and adapt to changing circumstances.

Preferred Qualifications:

• Experience with face-to-face or telephone sales.
• Experience with customer service over the phone.
• Familiarity with Salesforce or similar CRM software.

Skills and Competencies

To succeed as a B2B Customer Service Support Representative at blithequark, you'll need to possess the following skills and competencies:

• Adaptability: Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people.
• Attention to Detail: Taking responsibility for a thorough and detailed method of working.
• Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly, anticipating customer needs, and giving high priority to customer satisfaction and customer service.
• Organizational Awareness: Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and implications of decisions on other components of the organization.
• Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
• Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to the growth and development of our employees. As a B2B Customer Service Support Representative, you'll have access to:

• Comprehensive training programs to enhance your skills and knowledge.
• Regular feedback and coaching from experienced team leaders and mentors.
• Opportunities for career advancement and professional growth.
• A collaborative and dynamic work environment that encourages learning and innovation.

Work Environment and Company Culture

blithequark is a remote-friendly organization that values flexibility and work-life balance. As a remote team member, you'll have the opportunity to work from home or a remote location, with access to:

• A comprehensive benefits package, including health, vision, and dental insurance.
• A 401(k) matching program to help you plan for your future.
• A health and wellness program to support your physical and mental well-being.
• Discounts on blithequark services and products.
• An employee assistance program to support your personal and professional needs.
• An onsite gym and walking trail at our headquarters (for those who choose to visit).

Compensation and Benefits

We offer a competitive compensation package, including:

• A base pay of $18/hour.
• A comprehensive benefits package (as mentioned above).
• Opportunities for bonuses and incentives based on performance.

Schedule and Employment Type

This is a full-time position, with a schedule that is Monday through Friday, 8:00 a.m. to 6:00 p.m. (dependent on business needs and schedule availability).

Conclusion

If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity at blithequark. As a B2B Customer Service Support Representative, you'll have the chance to make a real difference in the lives of our business customers, while also contributing to the growth and success of our organization. Don't miss out on this chance to join our team and start your great experience today!