Experienced Full Stack Customer Support Specialist - Social Media Engagement and Resolution at Blithequark

Job Summary

Blithequark is seeking a highly skilled and customer-focused individual to join our remote Social Media Customer Support team. As a key member of this team, you will be the voice of Blithequark on social media platforms, providing exceptional support to our customers and resolving their issues in a timely and efficient manner. This role requires excellent communication skills, a passion for customer service, and a keen interest in automotive and sustainable energy products.

About Blithequark

Blithequark is a pioneering company dedicated to accelerating the world's transition to sustainable energy. We design, manufacture, and sell electric vehicles and energy storage products that aim to replace fossil fuels with clean energy solutions. Our innovative approach and commitment to excellence have made us a leader in the industry. Joining Blithequark means becoming part of a fast-paced, innovative environment where your work contributes to shaping the future of transportation and energy.

Key Responsibilities

• Engage with customers on social media platforms, providing support and resolving issues in a timely and efficient manner
• Monitor and respond to customer inquiries, ensuring that all concerns are addressed and resolved
• Collaborate with internal teams to escalate and resolve complex issues, providing feedback to management to improve customer experience and company products
• Maintain a positive and professional brand voice in all interactions, upholding the high standards of Blithequark's customer service
• Help identify trends and insights in social media conversations to better understand customer needs and preferences
• Develop and implement strategies to improve customer engagement and satisfaction on social media platforms
• Analyze and report on key performance indicators (KPIs) related to customer support and social media engagement

Requirements and Qualifications

Essential Qualifications:

• Proven experience in a customer support or community management role, preferably in the automotive or sustainable energy industry
• Exceptional written communication skills, with the ability to craft clear and concise responses to customer inquiries
• Ability to work independently and manage multiple tasks, prioritizing and organizing work to meet deadlines
• Proficiency with social media platforms such as Facebook, Twitter, Instagram, and LinkedIn, including experience with social media management tools
• Strong problem-solving skills and attention to detail, with the ability to analyze complex issues and develop effective solutions
• Ability to work flexible hours, including some weekends and holidays, to ensure that customer support is available 24/7

Preferred Qualifications:

• Bachelor's degree in Communications, Marketing, Business, or a related field
• Relevant certifications in social media management or customer service, such as HubSpot or Hootsuite certifications
• Experience with CRM tools and other customer support software, such as Salesforce or Zendesk
• Knowledge of automotive and sustainable energy products, including electric vehicles and energy storage systems

Benefits and Perks

Blithequark offers a comprehensive benefits package to support the well-being and success of our employees. Our benefits include:

• Competitive salary with performance-based incentives
• Comprehensive health, dental, and vision insurance
• 401(k) with company match
• Stock options
• Paid time off and paid holidays
• Employee discounts on Blithequark products and services
• Opportunities for professional growth and development, including training and mentorship programs

Career Growth and Learning Benefits

At Blithequark, we are committed to the growth and development of our employees. We offer a range of learning benefits, including:

• Training and mentorship programs to help employees develop new skills and advance in their careers
• Opportunities for professional development, including conferences and workshops
• Access to online courses and educational resources to support employee learning and growth

Work Environment and Company Culture

Blithequark is a dynamic and innovative company with a strong culture of collaboration and teamwork. Our remote work environment allows employees to work from anywhere, providing flexibility and work-life balance. We value diversity, equity, and inclusion, and strive to create a workplace that is welcoming and inclusive to all employees.

Why Join Blithequark?

If you are passionate about delivering exceptional customer service and are eager to represent a cutting-edge company on social media, we encourage you to apply for this exciting opportunity at Blithequark. As a member of our team, you will have the chance to:

• Work with a pioneering company that is shaping the future of transportation and energy
• Develop and implement strategies to improve customer engagement and satisfaction on social media platforms
• Collaborate with internal teams to escalate and resolve complex issues
• Contribute to the growth and development of Blithequark's products and services

How to Apply

If you are a motivated and customer-focused individual who is passionate about social media and customer support, we encourage you to apply for this exciting opportunity at Blithequark. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!