Experienced Global Customer Solutions Specialist - Remote Opportunity for Exceptional Problem-Solvers and Customer Advocates

Introduction to blithequark

At blithequark, we are on a mission to revolutionize the way we connect people and unite the world. As a global company operating in hundreds of locations worldwide, we recognize the significance of our role in uplifting and providing opportunities in the communities where we work, live, and fly. Our shared purpose is built on the foundation of a diverse and inclusive workforce, and we are committed to fostering an environment that values and celebrates individuality. With tens of thousands of new hires anticipated in the years to come, this is an exciting time to join our team and be part of a journey that will take you to new heights.

About the Role

We are seeking an experienced and skilled Global Customer Solutions Specialist to join our team. As a key member of our customer solutions department, you will play a vital role in ensuring that high-profile issues are addressed and resolved efficiently. Your expertise in research, analysis, and communication will be essential in partnering with stake-holding departments to provide exceptional customer experiences. If you are a motivated and results-driven individual with a passion for delivering outstanding customer service, we encourage you to apply for this remote opportunity.

Key Responsibilities

• Research and partner with internal stakeholders to address and respond to high-profile customer issues, ensuring that cases are properly documented and represented.
• Collaborate with other organizations to establish a comprehensive customer experience history for escalated incidents.
• Provide leadership updates and executive-level communications to advise on incident handling and resolution.
• Proactively identify opportunities to improve customer resolution and implement process improvements.
• Offer subject matter expertise and escalation support to other team members in Customer Solutions and Recovery, as well as external contact center groups.

Qualifications and Skills

To succeed in this role, you will need to possess a unique blend of skills, experience, and personal qualities. The minimum qualifications for this position include:

• At least two years of operational or contact center experience.
• Superior written and verbal communication skills, with the ability to interact professionally with personnel at all levels of the organization.
• Demonstrated problem-solving ability, initiative, and superior decision-making skills.
• Excellent analytical skills, attention to detail, and the ability to prioritize work and manage time effectively.
• Knowledge of email applications (e.g., Outlook) and general knowledge of Microsoft Office products and applications (e.g., Word, Excel, PowerPoint).
• Must be legally authorized to work in the United States for any employer without sponsorship.

Preferred Qualifications

While not essential, the following qualifications will make you a stronger candidate:

• Bachelor's degree in English, Journalism, or a related field.
• Foreign language skills.
• EZR/SHARES proficiency.
• Strong subject matter expertise and working knowledge of blithequark's policies, procedures, and initiatives.
• Airline industry experience.

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees. As a Global Customer Solutions Specialist, you will have access to a range of training and development opportunities, including:

• Comprehensive onboarding program to ensure a smooth transition into your new role.
• Ongoing training and coaching to enhance your skills and knowledge.
• Opportunities for career advancement and professional growth within the company.
• Recognition and reward programs to acknowledge and celebrate your achievements.

Work Environment and Company Culture

At blithequark, we pride ourselves on our inclusive and diverse work environment. Our company culture is built on the values of respect, empathy, and teamwork, and we strive to create a workplace where everyone feels valued and supported. As a remote employee, you will be part of a virtual team that is connected by a shared purpose and passion for delivering exceptional customer experiences.

Compensation and Benefits

We offer a competitive compensation package, including a salary range of $57,700 to $87,560, dependent on job-related, non-discriminatory factors such as experience, education, and skills. Additionally, you will be eligible for a range of benefits, including:

• Medical, dental, vision, life, accident, and disability insurance.
• Parental leave and employee assistance programs.
• Commuter benefits and paid holidays.
• Paid time off and 401(k) plan with employee and company contribution opportunities.
• Flight privileges and travel benefits.

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Global Customer Solutions Specialist, you will play a vital role in shaping the customer experience and contributing to the success of our company. Don't miss out on this chance to take your career to new heights and be part of a dynamic and inclusive team. Apply now and embark on a journey that will take you to new and exciting destinations.