Experienced Customer Service Representative - Data Entry & International Voice Support at blithequark

Join blithequark's Dynamic Team as a Customer Service Representative

blithequark is revolutionizing the customer service landscape with its innovative approach to delivering exceptional support experiences. As a pioneer in the industry, we're committed to empowering our customers with effortless and personalized interactions. If you're a motivated and customer-centric individual looking for a challenging yet rewarding role, we've got an exciting opportunity for you!

About the Role

We're seeking an experienced Customer Service Representative to join our International Voice team in Hyderabad, where you'll work in a fast-paced environment that thrives on delivering top-notch support to our customers. As a key member of our team, you'll be responsible for resolving customer queries and concerns via phone, chat, and mail channels, utilizing a range of software tools to navigate customer accounts and provide effective solutions.

Key Responsibilities

• Assist customers in expediting orders and correcting post-sales problems through various communication channels.
• Utilize software tools to navigate customer accounts, research, and review policies to provide effective solutions.
• Communicate clearly and professionally with both internal and external customers.
• Manage multiple customer interactions simultaneously, prioritizing tasks to ensure productivity and department standards.
• Demonstrate flexibility in working shifts, including night shifts and overtime.
• Maintain accurate records and update customer information in our systems.
• Collaborate with internal teams to resolve customer issues and improve overall customer experience.

Essential Qualifications

To be considered for this role, you must meet the following essential qualifications:

• Minimum qualification of 10+2; any graduate or postgraduate degree is eligible.
• Excellent English communication skills, both written and verbal.
• Ability to work in shifts, including night shifts and overtime.
• Effective time management skills and ability to prioritize tasks to ensure productivity.
• Good comprehension skills to understand and address customer issues appropriately.
• Familiarity with desktop/laptop computer systems, Windows 7, Microsoft Outlook, and Internet Explorer.
• Good typing skills.

Preferred Qualifications

While not mandatory, the following qualifications will give you a competitive edge:

• Previous experience in customer service, preferably in a contact center environment.
• Knowledge of customer service software and tools.
• Ability to work in a team-oriented environment.
• Strong problem-solving skills and ability to think critically.

Skills and Competencies

To succeed in this role, you'll need to possess the following skills and competencies:

• Customer-centric mindset with a passion for delivering exceptional support experiences.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Flexibility and adaptability in responding to changing customer needs.

Career Growth Opportunities

At blithequark, we're committed to nurturing the growth and development of our employees. As a Customer Service Representative, you'll have opportunities to:

• Develop your skills in customer service, communication, and problem-solving.
• Take on additional responsibilities and contribute to the growth of our customer service team.
• Participate in training and development programs to enhance your career prospects.

Work Environment and Company Culture

At blithequark, we pride ourselves on our vibrant and inclusive company culture. As a remote or office-based employee, you'll be part of a dynamic team that values:

• Collaboration and teamwork.
• Innovation and creativity.
• Customer-centricity and empathy.
• Diversity and inclusion.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A salary range of 202,000 to 420,900 LPA.
• Overtime and night shift allowance.
• Internet allowance.
• Sodexo - Zeta meal benefits.
• Insurance coverage.

How to Apply

If you're a motivated and customer-centric individual looking for a challenging yet rewarding role, we encourage you to apply. To complete the assessment, you'll need a laptop/PC with a webcam and a headphone with a good microphone. Please ensure you have a stable internet connection (minimum 20Mbps) and a quiet, distraction-free environment.

To apply, please click on the link provided or copy-paste it into a Google Chrome browser. The virtual interview link can be found here. Please note that the assessment should be attempted only on a laptop/desktop with a functioning web camera, and the usage of a headphone with a microphone is mandatory.

Don't miss this opportunity to join blithequark's dynamic team and be part of our mission to deliver exceptional customer experiences. Apply now and take the first step towards a rewarding career!