Experienced Customer Service Associate - Work from Home Opportunity with blithequark

Join blithequark's Award-Winning Customer Service Team

At blithequark, our mission is to be Earth's most customer-centric company. We're committed to delivering exceptional customer experiences, and our Customer Service team plays a vital role in achieving this goal. As a Customer Service Associate, you'll be the first point of contact for our customers based in Sweden, providing support through phone, chat, and email. If you're a hard-working, articulate, and detail-oriented individual with strong communication skills in Swedish and basic English, we encourage you to apply for this exciting work-from-home opportunity.

About the Role

As a Customer Service Associate at blithequark, you'll have a clear purpose: to prevent issues, solve queries, and delight our customers. You'll work variable hours to match when customers need us most, including late evening and day shifts, with a minimum of 40 hours per week. Your responsibilities will include:

• Responding to customer inquiries via phone, chat, and email, providing timely and effective solutions to their queries.
• Utilizing a variety of tools to navigate, research, and review solutions, and communicating effectively with customers.
• Working in a fast-paced environment, prioritizing tasks, and managing multiple customer interactions simultaneously.
• Providing exceptional customer service, ensuring a positive experience for every customer interaction.
• Collaborating with internal teams to resolve customer issues and improve overall customer satisfaction.

Key Responsibilities

As a Customer Service Associate, you'll be responsible for:

• Handling customer inquiries and resolving issues in a timely and professional manner.
• Providing product information, answering questions, and addressing customer concerns.
• Processing customer requests, such as order cancellations, returns, and exchanges.
• Resolving payment issues and providing guidance on website usage.
• Maintaining accurate customer records and updating relevant systems.

Basic Qualifications

To be considered for this role, you'll need to meet the following basic qualifications:

• Be at least 18 years old.
• Have the right to work in The Netherlands.
• Possess strong communication skills in Swedish (both written and oral fluency) and basic communication skills in English.
• Have experience working with a computer and be comfortable using various software applications.
• Be available to work varying shifts from Monday to Sunday within the operating hours of 7 am to 9 pm.
• Be willing and able to work in rotating shifts, including early, late, weekend, and compensated overtime as required.
• Have a quiet, distraction-free workspace with a dedicated office space, desk, and chair.
• Have a minimum 50 Mbps broadband connection speed using a hard-wire ethernet internet connection (no WIFI).
• Be available for an initial four weeks of full-time training (paid).

Preferred Qualifications

While not required, the following qualifications are preferred:

• Previous customer service experience, although not necessary, is highly valued.
• Experience working in a fast-paced environment with multiple priorities.
• Familiarity with customer service software and technology.
• Ability to work independently with minimal supervision.

What You'll Bring to the Role

As a successful Customer Service Associate, you'll bring the following strengths to the role:

• A strong work ethic and attention to detail.
• Excellent communication and interpersonal skills.
• A customer-focused approach, with a passion for delivering exceptional service.
• The ability to learn quickly and adapt to changing situations.
• Comfort with multi-tasking in a high-energy environment.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop their skills. As a Customer Service Associate, you'll have access to:

• Expert training and ongoing opportunities to learn more and develop your skills.
• Career advancement opportunities within the company.
• A supportive and collaborative work environment that encourages growth and development.

Work Environment and Company Culture

At blithequark, we pride ourselves on our unique company culture. As a remote worker, you'll be part of a global team that values:

• Collaboration and teamwork.
• Innovation and creativity.
• Customer-centricity and a passion for delivering exceptional service.
• Diversity and inclusion.

Compensation, Perks, and Benefits

As a Customer Service Associate at blithequark, you'll receive a competitive compensation package, including:

• A hourly rate of €15.50.
• A relocation allowance of up to €800 (for overseas applicants only).
• A salary increase after six months of tenure.
• Life insurance.
• Internet allowance.
• blithequark employee discount.
• Lifestyle benefits and retail discounts through our blithequark Extras program.

How to Apply

If you're excited about this opportunity and meet the basic qualifications, we encourage you to apply. The application process will take approximately 1-2 hours to complete, including assessments that will evaluate your suitability for the role. We recommend using a laptop or desktop computer to ensure the best experience.

To start your application, simply click on the link below. You'll have the option to save your application between each stage of the process and return to it if necessary. However, we strongly advise completing the process in one sitting where possible.

We look forward to receiving your application and discussing this opportunity further. Thank you for considering blithequark as your next career step!