Experienced Virtual Customer Service Agent - Temporary Position for Medicare Health Solutions at blithequark

Introduction to blithequark

At blithequark, we believe that a company's success is deeply rooted in its people. Our core values are centered around Championing People, helping our colleagues Grow with Purpose, and embodying the spirit of being blithequark - acting with integrity, being real, and empowering others. We are driven to connect passion with purpose, and our team's expertise in human insights and cloud technology enables companies and employees worldwide to make confident decisions for life. With a comprehensive total rewards package, continuing education, and training, blithequark is the perfect place to put your passion to work.

About the Role

We are seeking an experienced Customer Service Agent to join our blithequark Retiree Health Solutions (ARHS) Sales and Service Center (SSC) team. As a Customer Service Agent, you will play a vital role in assisting Medicare-eligible retirees in selecting appropriate Medicare health plans. You will handle inbound and outbound calls, respond to customer inquiries, and provide support with website navigation and self-service options. If you have a basic understanding of Medicare and a passion for delivering exceptional customer service, we encourage you to apply for this temporary virtual position.

Key Responsibilities

• Make outbound calls to confirm, schedule, or reschedule participant appointments with Benefit Advisors
• Answer inbound phone calls regarding application status or general customer inquiries
• Respond to instant live chat requests from customers
• Assist customers with website navigation and self-service options
• Document all conversations and actions taken on each interaction
• Maintain a calm and professional demeanor in a fast-paced business environment
• Demonstrate strong problem-solving skills and take initiative to resolve customer issues

Essential Qualifications

• High school degree or equivalent
• 1+ years of customer service experience in a call center environment (preferred)
• Basic understanding of Medicare health, prescription drug plans, vision, and dental enrollments (preferred)
• Strong written and verbal communication and rapport-building skills
• Experience using Microsoft Word, Excel, computer telephony, internet, and computer tools

Preferred Qualifications

• Previous experience working in a virtual or remote environment
• Familiarity with insurance or complex information
• Ability to multitask and work in a fast-paced environment
• Strong active listening skills and ability to understand verbal and non-verbal cues

Skills and Competencies

• Possess the ability to talk and efficiently type simultaneously
• Ability to multitask across multi-functional work
• On-camera visibility during meetings, trainings, or per leadership request
• Takes initiative and demonstrates strong problem-solving skills
• Proven success in maintaining a calm and professional demeanor in a fast-paced business environment
• Aptitude for understanding details of insurance or complex information

Career Growth and Learning Benefits

At blithequark, we are committed to helping our employees grow and develop in their careers. As a Customer Service Agent, you will have access to continuing education and training, as well as opportunities for career advancement within the company. Our comprehensive total rewards package includes a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, and voluntary benefit options.

Work Environment and Company Culture

blithequark is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. Our company culture is built on the principles of Championing People, Growing with Purpose, and being blithequark. We offer flexible working arrangements, including remote work options, to ensure that our employees can be their best at work and home.

Compensation, Perks, and Benefits

As a blithequark employee, you can expect a competitive total rewards package, including a comprehensive benefits package, continuing education and training, and tremendous potential with a growing worldwide organization. Our benefits package includes a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, and voluntary benefit options.

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this temporary virtual Customer Service Agent position at blithequark. As a member of our team, you will have the opportunity to make a real difference in the lives of our customers, while also growing and developing in your career. Apply now to join our dynamic team and start your journey with blithequark!