Experienced Healthcare Customer Service Representative – Remote Work Opportunity with blithequark

Introduction to blithequark

At blithequark, we are a global, digital business services company dedicated to delivering the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With a global scale and local presence, we strive to be a force of good in supporting our communities, our clients, and the environment. Our team of over 500,000 inspired and passionate people, speaking more than 300 languages, is the backbone of our success. We believe in making people's lives simpler, faster, and safer through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise.

Benefits of Working with blithequark

By joining blithequark, you will enjoy a range of benefits, including:

• Paid Training: We invest in your growth and development to ensure you have the skills and knowledge needed to excel in your role.
• Competitive Wages: We offer salaries that reflect your worth and contributions to our team.
• Full Benefits: Our comprehensive benefits package includes medical, dental, vision, 401k, and more, to support your overall well-being.
• Paid Time Off: We believe in work-life balance and provide paid time off to recharge and pursue your passions.
• Employee Wellness and Engagement Programs: We prioritize your happiness and health, offering programs that promote wellness, engagement, and a sense of community.

Job Overview

As a Healthcare Customer Service Representative at blithequark, you will be the eyes and ears of our team, fielding customer inquiries and finding innovative ways to respond to varying questions, issues, and concerns. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. This role offers the opportunity to grow and challenge yourself, discovering your potential and taking your career to new heights.

Responsibilities

Your key responsibilities will include:

• Connecting with Customers: Respond to customer inquiries via phone, email, chat, and/or social media to resolve their questions or concerns.
• Issue Resolution: Calmly attempt to resolve and de-escalate any issues, escalating interactions when necessary and appropriate.
• Request Assistance: Respond to requests for assistance and/or possible processing payments.
• Call Tracking: Track all call-related information for auditing and reporting purposes.
• Feedback and Upselling: Provide feedback on call issues and upsell when required.

Qualifications

We are looking for fearless and inspired individuals who are passionate about delivering exceptional customer service. The ideal candidate will have:

• Ability to Work Remotely: Experience working in a virtual team environment and ability to work independently.
• Customer Service Experience: 6 months of customer service experience preferred, but not required.
• Age and Education: Must be over 18 years of age and have a high school graduate or GED equivalent.
• Technical Skills: Ability to type 30 wpm, comfort with desktop computer systems, and proficiency in Windows operating systems.
• Communication and Problem-Solving Skills: Proven oral and written communication skills, logical problem-solving skills, and ability to navigate complex issues.
• Organization and Time Management: Strong organization and work prioritization skills to manage multiple tasks and responsibilities.

Work from Home Requirements

To work from home with blithequark, you will need to meet the following internet connection requirements:

• Minimum Download Speed: 50.0 Mbps.
• Minimum Upload Speed: 10.0 Mbps.
• ISP Requirements: No packet loss and ping under 50ms.
• Proof of Internet Speed: You will need to provide proof of your internet speed.
• Workspace Requirements: A clean and quiet workspace that is free from distractions and interruptions.

Career Growth and Development

At blithequark, we believe in investing in our employees' growth and development. We offer opportunities for career advancement, training, and education to help you achieve your goals. Our Chief Client Officer started her career as an agent and advanced to the pinnacle of the company, demonstrating that the sky is the limit for our employees.

Company Culture and Values

We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Our mission is to provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged.

Equal Opportunity Employer

blithequark is an equal opportunity employer, and we welcome applications from diverse candidates. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.

Conclusion

If you are a motivated and passionate individual who is looking for a challenging and rewarding role, we encourage you to apply for the Healthcare Customer Service Representative position at blithequark. With our comprehensive benefits package, opportunities for career growth and development, and commitment to diversity and inclusion, we offer a unique and exciting work environment that will help you achieve your goals and reach your full potential.