Experienced Senior Customer Experience Strategic Support Analyst for Innovative Supply Chain Solutions and Customer Engagement

Introduction to blithequark

At blithequark, we are passionate about delivering exceptional customer experiences through innovative supply chain solutions. As a leader in our industry, we recognize the importance of strategic support in driving service performance and engagement with our customers. Our team is dedicated to designing and implementing new solutions, resolving issues, and developing quantitative analytical solutions to support strategic performance and customer experience initiatives. If you are a motivated and experienced professional looking to make a meaningful impact, we invite you to join our team as a Senior Customer Experience Strategic Support Analyst.

Job Summary

Under minimal supervision, the Senior Customer Experience Strategic Support Analyst will manage projects related to supply chain solutions that improve service performance and engagement with customers. This includes designing and implementing new solutions, resolving issues, and developing quantitative analytical solutions to support strategic performance and customer experience initiatives. The successful candidate will utilize advanced business analysis skills, database tools, and generated data to improve techniques that drive innovative and customer-centric results and forecasting.

Key Responsibilities

• Manage projects related to supply chain solutions that improve service performance and engagement with customers, including design and implementation of new solutions and issue resolution.
• Develop and implement quantitative analytical solutions to support strategic performance and customer experience initiatives.
• Utilize advanced business analysis skills, database tools, and generated data to improve techniques that drive innovative and customer-centric results and forecasting.
• Proactively develop recommendations for blithequark/customer opportunities and internal processes within cross-departmental projects.
• Maintain positive, effective relationships with key internal and external contacts, including presentation of analytical results and solution recommendations to stakeholders on a regular cadence.

Qualifications

Essential Qualifications

• Bachelor's degree or equivalent.
• Four (4) years of work experience in external customer problem resolution.
• Demonstrated knowledge of business software applications.
• Strong interpersonal skills.
• Directly related experience may offset degree requirements.
• Directly related advanced degrees may offset experience requirements.

Preferred Qualifications

• Master Export Specialist (MES)-Customs Broker License.
• Quality improvement certification and/or experience, such as QDM, Six Sigma, Total Quality Management, or related.
• Coordination of air and ocean shipments, including booking, planning, document preparation, and tracking.
• Customs import controls and clearance experience.
• Certified Export Specialist (CES).
• Certified Customs Specialist (CCS).

Skill and Competencies

The successful candidate will possess advanced business analysis skills, strong interpersonal skills, and the ability to work effectively in a cross-departmental environment. They will be proficient in database tools and have experience with generated data analysis. Excellent communication and presentation skills are essential, as well as the ability to develop and implement quantitative analytical solutions.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Senior Customer Experience Strategic Support Analyst, you will have the opportunity to work on complex projects, develop new skills, and advance your career. Our comprehensive training programs and mentorship opportunities will support your professional growth and help you achieve your career goals.

Work Environment and Company Culture

blithequark is a dynamic and innovative company that values diversity, inclusion, and teamwork. Our work environment is collaborative and supportive, with a focus on delivering exceptional customer experiences. We offer a range of benefits, including health, vision, and dental insurance, retirement, and tuition reimbursement. Our company culture is built on a foundation of respect, integrity, and excellence, and we are committed to making a positive impact in our communities.

Compensation and Benefits

The compensation range for this role is $5,364.26/month - $9,476.86/month, depending on experience and location. In addition to a competitive salary, we offer a range of benefits, including health, vision, and dental insurance, retirement, and tuition reimbursement. Eligible employees may also be eligible for additional pay, premiums, or bonus potential.

Conclusion

If you are a motivated and experienced professional looking to make a meaningful impact in the field of customer experience and supply chain solutions, we invite you to apply for the Senior Customer Experience Strategic Support Analyst role at blithequark. With a competitive salary, comprehensive benefits, and opportunities for career growth and development, this is an exciting opportunity to join a dynamic and innovative company. Apply today and take the first step towards a rewarding and challenging career with blithequark.

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and is committed to diversity, inclusion, and teamwork. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process.

How to Apply

To apply for the Senior Customer Experience Strategic Support Analyst role at blithequark, please click on the "Apply Job" link below. We look forward to receiving your application and exploring how you can contribute to our team.