Experienced Remote Customer Service Representative for Dynamic Call Center Environment – High Speed Internet and Excellent Communication Skills Required

Introduction to blithequark

At blithequark, we are passionate about delivering exceptional customer experiences through our remote customer service operations. As a leader in our industry, we pride ourselves on our commitment to excellence, diversity, and inclusion. We are seeking a highly skilled and dedicated Remote Customer Service Representative to join our team, providing top-notch support to our valued customers. If you have a passion for helping others, excellent communication skills, and a strong work ethic, we encourage you to apply for this exciting opportunity.

Job Overview

In this critical role, you will be responsible for handling inbound and outbound customer calls, resolving issues, and providing exceptional customer service. As a Remote Customer Service Representative at blithequark, you will be working from the comfort of your own home, utilizing your own computer and high-speed internet connection via ethernet access. This is a full-time position, requiring 40 hours of work per week, including weekends, and flexibility to work any hours assigned between 7am-11pm.

Key Responsibilities

• Handle inbound and outbound customer calls in a professional and courteous manner
• Resolve customer complaints and issues in a timely and effective manner
• Provide exceptional customer service, ensuring customer satisfaction and loyalty
• Utilize computer software and technology to manage customer interactions and resolve issues
• Meet or exceed performance metrics, including call quality, customer satisfaction, and productivity
• Collaborate with internal teams to resolve customer issues and improve overall customer experience

Requirements and Qualifications

To be successful in this role, you will need to meet the following requirements:

• High School Diploma or GED equivalent
• At least 1 year of experience in a call center environment, preferably in a customer-facing role
• Experience with inbound and outbound calls, including handling customer complaints and issues
• Experience assisting with elderly care calls is highly desired, but not required
• Ability to work independently in a remote environment, with minimal supervision
• Strong communication and interpersonal skills, with ability to effectively communicate with customers and internal teams
• Ability to pass pre-employment background requirements

Preferred Qualifications

• Previous experience working in a remote or home-based customer service environment
• Experience with customer relationship management (CRM) software and technology
• Bi-lingual or multi-lingual skills, with ability to communicate with customers in multiple languages
• Experience working in a fast-paced, dynamic environment, with ability to adapt to changing situations and priorities

Training and Onboarding

As a new Remote Customer Service Representative at blithequark, you will be required to complete a comprehensive training program, which will be conducted Monday to Friday, 9AM-6PM, for the first 4 weeks. This training will provide you with the skills and knowledge necessary to succeed in this role, including product knowledge, customer service skills, and software training. Equipment will be provided for applicants after training, and you will be expected to utilize your own computer and high-speed internet connection via ethernet access during training and throughout your employment.

Work Schedule and Time Off

Please note that you will be required to work any hours assigned between 7am-11pm, including weekends, and you will not be eligible for schedule time off in the first 90 days of employment. This is a critical period for training and onboarding, and your availability and flexibility are essential to your success in this role.

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees. As a Remote Customer Service Representative, you will have opportunities to develop your skills and knowledge, and advance your career within the company. We offer a range of training and development programs, including leadership development, customer service skills, and product knowledge training.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture. We believe in fostering a work environment that is supportive, collaborative, and respectful, and we are committed to diversity, equity, and inclusion. As a Remote Customer Service Representative, you will be working from home, but you will still be an integral part of our team, and we will provide you with the support and resources you need to succeed.

Compensation and Benefits

As a Remote Customer Service Representative at blithequark, you will be eligible for a range of compensation and benefits, including competitive pay, major medical, dental, vision, 401k, and any statutory sick pay where required. We also offer a range of perks and benefits, including opportunities for career advancement, training and development programs, and a positive and inclusive company culture.

EEO/AA Employer

blithequark is an EEO/AA Employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates, regardless of their background, culture, or identity. We are also committed to working with and providing reasonable accommodations to individuals with disabilities, and we encourage applicants to contact our HR team if they require any accommodations during the employment process.

Conclusion

If you are a motivated and customer-focused individual, with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Remote Customer Service Representative at blithequark, you will be part of a dynamic and supportive team, and you will have the opportunity to develop your skills and knowledge, and advance your career. Please submit your application, including your resume and cover letter, and we will be in touch to discuss this opportunity further.