Seasonal Customer Service Agent - Ticketing and Gate Operations (TQO) - Immediate Openings Available with Competitive Salary and Benefits
Join the Delta Team: Delivering World-Class Service to Customers Around the Globe
At Delta, we're dedicated to making every customer feel like the most valued person. As a leader in the aviation industry, we understand that our brand is critical to our continued success. That's why we're looking for exceptional individuals to join our team as Seasonal Customer Service Agents, supporting our Ticketing and Gate Operations (TQO). If you're passionate about delivering outstanding customer experiences, we want to hear from you!
About Delta and Our Culture
Delta is a company built on a foundation of Care, Integrity, Resilience, Servant Leadership, and Teamwork. Our culture is rooted in a shared dedication to living our values every day, in everything we do. We're committed to Sharing Success with our employees, offering great compensation and benefits to help you achieve your personal and professional goals.
Job Overview and Key Responsibilities
As a Seasonal Customer Service Agent - TQO, you'll play a vital role in supporting our customers' travel experiences. You'll be responsible for ensuring that every customer interaction is smooth, pleasant, and memorable. Your duties will include:
Ticketing Responsibilities:
- Using computers to sell, print, and reissue tickets
- Managing the check-in process, ensuring that customers have the proper documentation for travel
- Tagging baggage and performing lifting tasks that involve transferring baggage from scales to conveyor belts
- Practicing safety-conscious behaviors in all operational processes and procedures
Gate Responsibilities:
- Using computers to assist customers with seat availability, gate announcements regarding the boarding process, flight status, checking and handling baggage, managing, and initiating the boarding process
- Operating jet ways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors
- Practicing safety-conscious behaviors in all operational processes and procedures
Benefits and Perks to Help You Keep Climbing
At Delta, we offer a comprehensive benefits package that includes:
- Competitive salary
- Benefits as per local regulations and work rules
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
What You Need to Succeed
To be successful as a Seasonal Customer Service Agent - TQO, you'll need:
Minimum Qualifications:
- High school diploma or GED equivalent
- Consistently making safety and security a priority for yourself and others
- Embracing a diverse set of people, thinking, and styles
- Being at least 18 years of age
- Frequently lifting bags or items weighing up to and including 80 pounds
- Being authorized to live and work in the country you're applying to
- Possessing entry-level computer skills
- Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation
- Being willing to work a fixed and/or rotating schedule, including afternoons, evenings, weekends, and holidays
- Being fluent, both written and orally, in English and Spanish
Preferred Qualifications:
While not required, the following qualifications will give you a competitive edge:
- Previous customer service experience in the aviation industry
- Proficiency in multiple languages
- Experience with airline operations and procedures
Career Growth Opportunities and Learning Benefits
At Delta, we're committed to helping our employees grow and develop their skills. As a Seasonal Customer Service Agent - TQO, you'll have access to:
- Comprehensive training programs
- Career development opportunities
- Cross-functional training and exposure to different areas of the business
- Leadership development programs
Work Environment and Company Culture Highlights
At Delta, we're proud of our company culture and work environment. Here are a few highlights:
- Collaborative and dynamic work environment
- Diverse and inclusive workplace
- Opportunities for socialization and team-building
- Recognition and rewards for outstanding performance
Compensation, Perks, and Benefits
We offer a comprehensive compensation package that includes:
- Competitive salary
- Benefits as per local regulations and work rules
- Perks and discounts on travel and other services
Persuasive Conclusion
If you're passionate about delivering exceptional customer experiences and want to join a dynamic and supportive team, we encourage you to apply for this exciting opportunity. As a Seasonal Customer Service Agent - TQO, you'll play a vital role in supporting our customers' travel experiences and contributing to the success of our company. Don't miss out on this chance to take your career to new heights – apply now and start your journey with Delta!
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