Seasonal Customer Service Representative - Remote Mountain Time Zone at blithequark

Join the blithequark Team: Making a Difference through Compassionate Customer Service

At blithequark, we're driven by a mission to empower individuals and communities to reach their full potential. As a global Christian humanitarian organization, we partner with children, families, and their communities to tackle the causes of poverty and injustice. We're now seeking highly motivated and customer-focused individuals to join our Donor Contact Services team as Seasonal Customer Service Representatives, working remotely from within the Mountain Time Zone.

About the Role

This is a seasonal, full-time opportunity that will run from October 21st to December 31st. As a Seasonal Customer Service Representative, you will be the key liaison and "voice of blithequark" to our donors and the general public, providing top-notch customer service for our various programs, including disaster relief, education, health, clean water, and more. You'll be working in a highly structured Call Center environment, handling inbound and occasional outbound calls, and ensuring that our donors receive exceptional service.

Key Responsibilities

• Maintain reliable, regular attendance and adhere to scheduled working hours.
• Answer inbound calls and make outbound calls to current and potential donors, responding to their inquiries and concerns.
• Recognize and respond to up-sell opportunities and actively cross-sell other blithequark programs as appropriate.
• Demonstrate active listening skills to assess callers' needs and input information accurately and efficiently using data entry and ten-key skills.
• Achieve and maintain an acceptable level of individual statistics to accomplish Call Center business goals.
• Conduct research and effectively respond to inquiries utilizing a variety of resource materials and methods.
• Develop skills to utilize technology for maintaining and updating donor information as appropriate.
• Accept constructive feedback and welcome instruction and direction.
• Maintain passion and professionalism during any donor contact campaign or project in a repetitive environment.
• Learn and effectively communicate blithequark's involvement in ministries and projects around the world.
• Be sensitive to donor needs and pray with them when appropriate.
• Work collaboratively with team members when assigned to work as a member of a team.
• Perform other duties as assigned.
• Maintain awareness of corporate goals, objectives, organizational announcements, and activities.

Essential Qualifications

To be considered for this role, you must have:

• A high school graduate/GED or equivalent.
• Basic routine work experience.
• A minimum typing speed of 20 wpm.
• Access to a reliable, high-speed internet connection, with an average minimum download speed of 25 mbps, and an average upload speed of 6 mpbs.

Preferred Qualifications

While not mandatory, the following skills and experience will be considered a plus:

• Minimum of 1-year previous customer service/sales work experience or call center experience.
• Strong verbal and written communication skills, including the use of proper grammar in written and verbal communications.
• Ability to keep composure during challenging situations.
• Ability to work efficiently while maintaining an appropriate level of speed.
• Demonstrate innovative thinking, problem-solving skills, and ability to multi-task and prioritize.
• Ability to adapt and demonstrate flexibility.
• Willingness to accept constructive feedback, instruction, and direction.
• Ability to demonstrate active listening and display empathy through the phone.
• Show a passion for sharing God's love with others.
• Prior experience using Microsoft 365 products (Outlook, Word, Teams) and ability to learn new software platforms.

What to Expect

As a Seasonal Customer Service Representative at blithequark, you'll join a hardworking and committed group of mission-minded colleagues, all focused on providing top-notch customer service in a highly structured Call Center environment. You'll have opportunities to support our valued donors through meaningful prayer and be part of a faith-filled, customer-focused, caring, and supportive work environment.

Training and Development

You'll begin with an approximately 3-week paid Training Program, where you'll gain a working knowledge of the position and develop the skills necessary to acquire and maintain donor relationships. Our hands-on and intensive training program will equip you to perform the essential functions of the job at a level of performance that consistently meets expectations.

Work Schedule

Training hours will be from 8:00 AM to 5:00 PM Mountain Time, Monday - Friday. After completion of training, you'll be assigned an 8-hour shift anywhere between Call Center operating hours, 7:00 AM to 9:00 PM Mountain, with two 15-minute breaks and a 30-minute lunch. Schedules are assigned via a shift-bid, and the order of selection is based on seniority.

Compensation and Benefits

The salary for this role ranges from $16.56 to $23.06 per hour, with a typical hiring range expected to be between $19 to $21 per hour. While there are no benefits associated with this position, you'll have the opportunity to make a meaningful difference in the lives of our donors and the communities we serve.

How to Apply

If you're a motivated and customer-focused individual looking for a seasonal opportunity to make a difference, we encourage you to apply. After submitting your application, selected candidates will be contacted to complete a brief online typing and data entry skills test and submit a video response to 3 interview questions. Further steps in the interview process include a phone interview with our recruiting team, a video interview with members of the Donor Contact Services team, and a spiritual and professional reference check.

Join blithequark's mission-driven team and be part of a community that is dedicated to making a positive impact. Apply now and be the "voice of blithequark" to our valued donors!