Experienced Senior Home Service Coordinator – Home Improvement and Customer Service Expert

Introduction to Home Depot and Our Team

At Home Depot, we pride ourselves on being a leader in the home improvement industry, dedicated to providing top-notch products and services to our customers. Our team is comprised of highly skilled and passionate individuals who are committed to delivering exceptional customer experiences. We are currently seeking an experienced Senior Home Service Coordinator to join our team, and we are excited to offer a competitive salary of $26 per hour for this role.

Job Overview

As a Senior Home Service Coordinator, you will play a vital role in our organization, serving as a functional expert who helps build, manage, and work with a diverse community of local service professionals across multiple trades. Your primary responsibility will be to instruct customers and trade professionals on how to join and use our platform, ensuring a seamless onboarding process and providing ongoing support to resolve any issues that may arise during a project.

Key Responsibilities

• Provide exceptional customer service to clients and trade professionals via inbound/outbound calls, email, and chat systems, addressing their concerns and resolving issues in a timely and professional manner.
• Document customer interactions using online software tools, ensuring start-to-finish support, research, and follow-up are completed to guarantee the best possible matches between professional trade organizations and customers.
• Review applications and documentation submitted by potential trade professionals, verifying accuracy and legitimacy before permitting application acceptance.
• Collaborate with customers to resolve issues that may have arisen during a project, providing timely and effective solutions to ensure customer satisfaction.

Essential Qualifications

To be successful in this role, you must possess a Bachelor's degree and have a minimum of 1 year of experience in a related field, preferably in home improvement or customer service. You should be highly empowered and proficient in self-starting your own activities to guarantee objectives are met. Additionally, you must be at least 18 years old and legally allowed to work in the US.

Preferred Qualifications

• Experience managing skilled trades, including licensing and permitting.
• Trade/Home Improvement experience, with a strong understanding of fundamental transactions, from light home improvement and handyman work to yard and housekeeping services.
• Call Center experience managing escalated call types, with the ability to remain calm and composed under pressure.
• Proficiency in electronic systems to gather and update data, with excellent cross-functional communication skills.
• Ability to self-motivate and work independently with minimal direction, with a strong capacity to multitask across multiple work streams.
• Knowledge of Home Depot's call center systems and the ability to interpret departmental policies.

Career Growth Opportunities and Learning Benefits

At Home Depot, we are committed to the growth and development of our employees. As a Senior Home Service Coordinator, you will have access to ongoing training and development opportunities, including workshops, webinars, and conferences. You will also have the chance to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. With our company, you can expect to grow your career and develop new skills, with opportunities for advancement and professional development.

Work Environment and Company Culture

Our work environment is comfortable and supportive, with a strong emphasis on teamwork and collaboration. We believe in fostering a positive and inclusive company culture, where employees feel valued and respected. As a Senior Home Service Coordinator, you will be working in a dynamic and fast-paced environment, with opportunities to make a real impact on our customers and our business.

Compensation, Perks, and Benefits

We offer a competitive salary of $26 per hour, as well as a range of perks and benefits, including health insurance, retirement savings, and paid time off. Our employees also enjoy discounts on our products and services, as well as opportunities for professional development and growth.

Conclusion

If you are a motivated and customer-focused individual with a passion for home improvement and customer service, we encourage you to apply for this exciting opportunity. As a Senior Home Service Coordinator, you will play a vital role in our organization, delivering exceptional customer experiences and driving business growth. Don't miss out on this chance to join our team and take your career to the next level. Apply now and discover the rewards of working with a leader in the home improvement industry.

Ready to start your new career? Apply now and take the first step towards an exciting and rewarding role as a Senior Home Service Coordinator with Home Depot.